Job Summary:
WHO ARE WE?
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com .
WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
THE JOB
The Director of Operations, Vinyl Room leads all daily operations for the Vinyl Room at House of Blues Las Vegas. This role provides strategic and hands-on leadership across team development, member and VIP experience, programming, venue standards, financial performance, and operational execution.
WHAT THIS ROLE WILL DO
Team Leadership & Operations
Recruit, onboard, train, develop, and manage Vinyl Room managers and hourly team members.
Establish clear performance expectations and lead coaching, performance management, conflict resolution, discipline, and terminations in accordance with company standards.
Ensure compliance with workplace standards, policies, and responsible alcohol-service requirements.
Lead floor operations and maintain clear, consistent communication across the Vinyl Room team and venue leadership.
Participate in weekly operations calls and oversee weekly recaps, dining-tracking sheets, inventory reporting, and nightly operations reports.
Direct purchasing, receiving, and weekly inventory processes.
Guest Experience & Membership
Deliver elevated service and recognition for Vinyl Room members, Live Nation executives, VIPs, and special guests.
Serve as a senior operational resource for members throughout their Vinyl Room and House of Blues experience.
Ensure special events and member experiences are executed to the highest standards and guest satisfaction.
Oversee guest relations, membership fulfillment, and membership renewal efforts.
Maintain all House of Blues and Vinyl Room hospitality, service, and presentation standards.
Stay current on nightlife industry trends, promotions, and guest-experience best practices.
Revenue Growth & Financial Performance
Lead Food & Beverage COGS, controllable expenses, and labor management to meet budget guidelines.
Develop and execute short- and long-term plans for revenue growth and cost-control initiatives.
Own the unit’s P&L performance and drive results that meet or exceed budget expectations.
Create and execute nightly programming that increases guest count, member engagement, and incremental sales.
Partner with VIP Services and the sales team to execute revenue-generating initiatives.
Develop programming opportunities both in-house and with external promoter partners to grow member usage and revenue.
Venue Atmosphere & Facility Standards
Create and maintain the high-energy, premium atmosphere expected of the Vinyl Room.
Ensure lighting, sound level, music selection, furniture placement, décor, and overall presentation meet Vinyl Room standards.
Oversee facility maintenance, repairs, cleanliness, and physical-plant needs.
Maintain a polished, safe, and guest-ready environment at all times.
WHAT THIS PERSON WILL BRING
Required Qualifications
High school diploma or equivalent.
Minimum of two years of supervisory experience; leadership experience in hospitality, nightlife, or live entertainment strongly preferred.
Experience…