Job Summary:
WHO ARE WE?
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com .
WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Uptown Theater, our people embrace these qualities, so if this sounds like you then please read on!
THE JOB
As the Night of Show Upsell Supervisor , you are a leader within the venue, committed to providing the highest level of guest experience. You are someone who is unstoppable in delivering the ultimate guest experience.
In this role, you are not only responsible for ensuring an amplified guest experience, but also for actively driving sales and developing new team programs with your Upsell team. This position focuses on both customer acquisition and retention, with success measured through revenue generation, team productivity, and overall effectiveness.
WHAT THIS ROLE WILL DO
Communicate with the venue’s core team about staffing, upsell availability and overall execution of upsell programs during the show.
Communicate with the box office manager during the day of show to trouble shoot any opportunities that arise with guests, upsell availability or equipment.
Provide suggestions to venue leadership based on feedback from team and guests during the day of show. Suggestions may include topic such as pricing strategies, best practices and team execution for both presales and day of show.
Provide feedback around finding new, creative revenue streams for the venue based on day of show experiences and trends.
Secure and reconcile day of show ancillary sales.
WHAT THIS PERSON WILL BRING
Business acumen
Data-driven / metrics-driven
On Site knowledge of venue products and revenue opportunities
Innovative and creative
Love of being in our venues, with our Crew Members.
Ability to build relationships with diverse groups of people
Excellent guest service skills
Excellent team building skills
Ability to communicate with all levels of leadership
Assist Ancillary Team with upselling of events, merchandise and services
Maintain inventory of ancillary products throughout the season
Must ensure all Upsell areas, seating, coat check, venue merch and Upsells crew are all set, ready and tidy prior to doors
Must have day time and evening availability on weekdays and weekends
Must be able to stand and walk for long periods of time, outdoors, in all weather conditions
Must be able to lift up to 25 pounds
Other duties as assigned
EQUAL EMPLOYMENT OPPORTUNITY
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner…