Position Title: Vice President of Operations
Department: Warehouse Operations
Reports to: Chief Operations Officer
Position Type: Full-Time, 40 hours
POSITION SUMMARY
The Vice President of Operations provides strategic and operational leadership for the nonprofit organization's distribution network, warehouse operations, center operations, production activities, transportation, inventory management, safety, logistics, facilities readiness, and operational performance. Reporting to the Chief Operations Officer, this role ensures the safe, efficient, compliant, and effective movement of food throughout the organization's multi-site network in support of agency, program, and community needs.
As a member of the Vice President Leadership Team, the Vice President leads through operational directors, managers, and functional leaders to translate organizational priorities into coordinated operational plans, performance expectations, capacity strategies, and continuous improvement initiatives. This position is responsible for strengthening day-to-day operational execution while building the systems, talent, processes, and infrastructure needed to support long-term growth and mission impact.
The Vice President of Operations partners closely with the Chief Operations Officer, VP of Food Sourcing, VP of Impact, Procurement, Finance, Philanthropy, Transformation, and other leaders to align food flow, inventory availability, transportation capacity, production capabilities, safety practices, and facilities resources with organizational priorities. This role directly oversees the Director of Warehouse & Inventory, Director of Centers & Production, Director of Transportation, and Safety Manager.
DUTIES AND RESPONSIBILITIES
Operational Strategy & Network Performance
- Develop and execute multi-year operational strategies that support organizational goals, distribution effectiveness, service responsiveness, safety, compliance, and mission impact.
- Provide senior leadership for the organization's warehouse, inventory, center, production, transportation, logistics, safety, and operational readiness functions.
- Ensure operational strategy, workflows, staffing models, equipment, facilities, technology, and resource allocation support organizational growth and service needs.
- Balance operational capacity, food flow, product availability, transportation resources, production needs, agency demand, and program priorities across the network.
- Identify opportunities to improve operational effectiveness, throughput, quality, service levels, productivity, financial stewardship, and cross-functional coordination.
Warehouse, Inventory & Food Flow Leadership
- Provide oversight for warehouse operations, inventory management, receiving, storage, order fulfillment, staging, redistribution, and product movement across the organization's operating network.
- Ensure inventory standards, controls, reconciliation practices, reporting, data integrity, and inventory accuracy are consistently maintained across locations.
- Partner with Food Sourcing, Impact, Programs, Finance, and site leaders to support forecasting, product flow, allocation decisions, inventory visibility, and operational planning.
- Optimize warehouse capacity, space utilization, labor deployment, cross-shift coordination, inventory utilization, and product availability.
- Support operational strategies that maximize product movement, minimize waste, maintain food safety, and support agency and program needs.
Centers, Production & Multi-Site Operations
- Provide oversight for center operations, production activities, food processing, and facility-based operations across multiple locations.
- Partner with Volunteer Services leadership to align volunteer capacity with operational needs across warehouse, production, repack, and distribution activities.
- Ensure production, processing, inventory utilization, and distribution activities are aligned with product volume, urgency, shelf life, facility…