General Information
Primary Location: Holland 8th St.
Employee Status: Full-Time
Workplace Type: Fully On-Site
Who we are:
At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life.
About this position:
LMCU is looking for a Market Leader who is charged with developing high performing teams responsible for executing the strategic growth plans of the credit union. They have direct leadership for the Retail Branch team driving growth within their market ensuring service excellence and operational efficiency. This role has a strong focus on building and maintaining LMCU’s presence in the community, enhancing both business and member relationships, and leading the branch team to achieve established goals. The Branch Market Leader will be an advocate for LMCU's values, ensuring that service standards are met fostering a culture of collaboration and performance across all lines of business throughout the credit union.
What you’ll do:
Growth
Strategically drive growth by aligning team efforts with LMCU's objectives, fostering a performance-oriented culture focused on achieving results
Create a consultative member experience by matching member needs with LMCU solutions, enhancing satisfaction and deepening relationships
Represent LMCU’s brand and strengthen its presence in the community through intentional involvement in networking and community activities that align with LMCU’s foundational values
Actively engage with business members, building and nurturing long-term relationships through education, proactive solutions, and personalized service
Set and communicate clear goals for future growth, taking necessary actions to achieve desired outcomes and rallying the team toward these objectives despite challenges
Hold both yourself and the team accountable for achieving the results aligned with LMCU’s vision, ensuring continuous progress and successful outcomes
Align with business leaders across the organization sharing best practices leading to increased bidirectional referrals growing all lines of business
Leadership Development & Team Performance Management
Motivate branch team members, inspiring trust by providing clear direction and coaching to encourage desired behaviors and outcomes
Ensure we are executing strategies to exceed growth metrics to help more members achieve their dreams for a lifetime
Continuously develop branch staff, ensuring they are aligned with service excellence and operational goals
Hold branch staff accountable for adhering to LMCU’s policies, procedures, initiatives, and goals
Champion teamwork and cooperation, creating a supportive and collaborative environment that fosters cross collaboration amongst all lines of business at LMCU.
Drive continuous improvement of team performance through celebration and recognition of team milestones and success
Adhere to and champion our core values of curious minds, collaborative hearts, and continuous excellence
Member Experience & Relationship Management
Be strategically active in local communities generating new member acquisition and increasing market share
Lead by example in promoting LMCU’s culture, holding team members accountable to our core values
Ensure a welcoming and positive branch environment by proactively anticipating and fulfilling member needs, resulting in exceptional satisfaction
Educate members and staff on enhancing financial well-being, promoting LMCU products and services as solutions to meet member needs
Review branch loan applications, ensuring quality and identifying opportunities for cross-selling and member solutions
Operational Oversight & Compliance
Ensure compliance with LMCU’s policies, regulatory requirements, and industry standards
Provide coaching to teams continuously striving for service delivery excellence, operational effectiveness…