The ERP Administrator is a critical, cross-functional role within the Business Applications team, focusing on administrative management, user support, and system health for NetSuite and related applications. This role is dedicated to administration, reporting, user management, and operational workflows.
Reporting to the Business Applications Manager and based in our Burnaby headquarters, the ERP Administrator provides functional support, access management, and reporting visibility to connect manufacturing operations with data-driven decision-making. Operating within a high-tech manufacturing environment, this position serves as the primary point of contact for service desk resolution, role management, and reporting capabilities across NetSuite, Concur, and RF-Smart. To effectively support system needs and operational demands across these platforms, this role requires flexibility in working schedule outside of traditional working hours.
Service Desk Support & Escalation : Serve as the primary point of contact for incoming service desk tickets related to NetSuite, Concur, and RF-Smart. Investigate, diagnose, and resolve functional issues or user inquiries, escalating complex technical bugs or development requests appropriately.
Advanced Reporting & Saved Searches : Maintain an intermediate-to-advanced understanding of reporting tools to create, modify, and audit NetSuite saved searches and reports. Key areas of focus include: Building Custom Saved Searches : Construct custom saved searches and reports to deliver key operational visibility across departments.
Basic Formulas & SQL Expressions : Utilize basic SQL-based expressions (such as CASE WHEN statements, date text formatting, and numeric logic) in saved search criteria and results.
Dashboard Management : Link saved searches to home dashboards to populate KPI portlets, reminder lists, custom search portlets, and trend graphs for team visibility.
Maintenance & Auditing : Periodically review, clean up, optimize, and modify existing or outdated saved searches to ensure data integrity and performance.
Email Alerts & Notifications : Configure saved searches to automatically trigger email notifications, scheduled reports, and alerts based on specific field updates or criteria.
User Management & Access Control : Maintain primary responsibility for managing user roles, permissions, provisioning new user accounts, and conducting access audits to ensure compliance and security.
Business Process & Oversight Documentation : Maintain system documentation, controls and oversight, while ensuring a clear understanding of key business processes to support cross-functional business requirements.
Education and Qualifications
Bachelor’s Degree in Business Administration, Information Systems, Finance, or a related technical field.
Understanding of basic workflows like Order-to-Cash (sales) or Procure-to-Pay (purchasing).
Solid background and proven experience working in a high-tech manufacturing company, with a strong understanding of end-to-end business operations.
Core experience in NetSuite system administration, functional configuration, and reporting, with a focus on administrative tasks.
High level of comfort and willingness to integrate AI tools into daily work habits to drive productivity and innovation.
NetSuite Suite Foundation Certification is preferred.
Basic understanding of relational database logic, query logic, and data structures (e.g., parent-child relationships such as customer records linked to multiple transaction records).
Advanced proficiency in Google Sheets / Microsoft Excel.
Strong end-user support orientation with proven ability to quickly triage, prioritize, and troubleshoot functional system issues across teams .
Salary Range : $60,000 to $75,000 CAD + Eligibility for Profit Sharing Program Participation (pending successful completion of probationary period and based on business performance)
Perks and Benefits
Health Benefits : Full health care coverage (with 100%…