Loews Miami Beach Hotel offers careers at a reimagined oceanfront resort in South Beach. Team members support 790 renovated guestrooms and suites, direct beach access, an oceanfront pool deck, Sea Spa, six restaurants and lounges, and more than 65,000 square feet of meeting space.
Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer :
Competitive health & wellness benefits, 401(k) & company match
Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
Training & Development opportunities, career growth
Tuition Reimbursement
Pet Insurance
Complimentary meals in Team Member Café while working
Team Member Hotel Rates, other discounts, perks and more
Benefits are subject to eligibility and may vary by position
Responsible for coordinating the provision of world-class VIP services to hotel guests. Directs the exceptionally friendly, professional, and efficient registration of all VIP guests. Ensures prompt and complete satisfaction of guest requests in a professional and timely manner as well as resolution of any guest complaints. Coordinates, expedites and monitors the delivery of amenities and services throughout the hotel for each and every hotel-designated VIP guest. Liaison between all hotel VIP guests and each department, facilitating communication and teamwork to exceed guest expectations.
Essential Functions and Responsibilities
Coordinates the exceptionally friendly, professional, and efficient reception, registration, and account settlement for all hotel VIP guests
Oversees the satisfaction of all guest requests and the resolution of all complaints received by any hotel- designated VIP
Inspects all VIP rooms two days prior when available to determine any specific Housekeeping or Engineering deficiencies; coordinates attention to the completion of these specific deficiencies
Contacts VIP guests in advance of their arrival to the hotel to determine any special services required and then acts to deliver these special services
Interacts frequently with VIP guests to provide assistance and ensure guest satisfaction
Familiar with and able to troubleshoot problems with the following systems: key encoding, call accounting, in-room movies, video checkout, electronic data capture, and PMS interface control
Coordinates airport transportation service as required
Coordinates the ordering and delivery of flowers in advance of guest arrival as required
Coordinates and participates in the meet and greet and escort of each VIP guest
Ensures delivery and placement of arrival amenities; coordinates personalization of welcome notes from General Manager, Hotel Manager and VIP Manager
Attends to the special needs of children and pets traveling with VIP guests
Ensures the daily replenishing of amenities through the Housekeeping, and Rooms Service teams
Works closely with the Amenity Supervisor to ensure timely delivery of services
Coordinates hotel participation in Loews First and other corporate Marketing programs
Evaluates department operations and recommends changes to improve department efficiency, effectiveness and guest satisfaction
Maintains accurate recaps of groups and high transient periods
Attends pre-conference meetings at the request of clients when VIP Manager is not available
Reviews group resumes and…