Title of Job: Case Manager (Outreach Services)
Date: November 4, 2026
Closing Date: November 18, 2026
Location: Toronto, ON – Social Medicine Housing Solutions
Compensation: $57,007 - $71,647 annually prorated
Contract Duration: 1-Year Contract
Work Type: Onsite
Job ID: 11110453
Existing or New Position: Existing
Who We Are:
LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 19,534 annually and providing 1,839 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.
Program Summary:
Social Medicine Housing Solution (Social Medicine) is an interdisciplinary team of providers from the University Health Network and LOFT Community Services that provides wrap around services to individuals with concurrent conditions that span physical and mental health challenges and social and economic vulnerability who are experiencing homelessness or at risk of losing their housing.
Social Medicine delivers clinical hands-on support to those with complex healthcare needs providing outreach and case management services with access to psychiatric and medical assessment, consultation, and access to treatment, service planning, advocacy, and system navigation support. The aim of this partnership is to provide low barrier access to housing for these individuals, while assisting in stabilizing their physical and mental health, substance use, behavioural, psychosocial, and social drivers of health challenges. The Social Medicine team works from a housing first and harm reduction approach. The goal is to work with individuals in getting connected to housing and follow up support that meets the level of need required for each individual to live successfully in the community.
Job Summary:
As a Case Manager (Outreach Services) to be a part of the Social Medicine Team. This position provides direct service to individuals experiencing homelessness, living with mental health, physical health and substance use and aging related challenges. The position provides outreach expertise, intake and assessment, and a case management approach to a group of individuals deemed to be complex, who are referred by UHN, engaging them in a process of identifying and meeting their housing and other health and social needs. The position provides access to a range of team members with varying expertise, who work cooperatively to assess, plan, treat and support the recovery of individuals. The aim of this partnership is to provide low barrier access to housing for these individuals, while assisting in stabilizing their physical and mental health, substance use, behavioural, psychosocial, and social drivers of health challenges. The Social Medicine team works from a housing first and harm reduction approach.
What You Will Do: Create individualized support and recovery plans with clients and professionals based on assessments.
Support clients in building independence by teaching daily living skills (e.g., hygiene, medication, cooking, budgeting).
Coordinate care by connecting clients with social, medical, and community support.
Provide crisis intervention and help develop crisis plans.
Represent the program professionally with clients, families, and community partners.
Mediate conflicts and help clients learn problem-solving skills.
Organize or support social activities to reduce isolation.
Maintain accurate client records and documentation.
Work collaboratively with the team, contribute ideas, and support new staff or volunteers.
Assist with preparing units for new clients.
Provide case management and connect clients with services like housing and ID support.
Help clients access financial supports such as Ontario Works (OW) and Ontario…