Summary
The Principal Architect - Intelligent Workplace is the most senior presales technical resource within the Modern Work practice and serves as a strategic technology leader for Logicalis, its clients, and technology partners. This role helps define the technical direction, offerings, and strategic roadmap of the practice while serving as the technical quarterback for the largest, strategic, and complex customer opportunities.
The Principal Architect combines deep knowledge of Microsoft 365, Copilot, AI, and agent technologies with strong expertise across enterprise collaboration platforms, including Microsoft Teams and Cisco Collaboration. This position translates business objectives into transformational technology strategies and orchestrates specialists across Modern Work, Collaboration, Security, Cloud, Data & AI, Professional Services, and Managed Services.
Essential Duties and Responsibilities
Sales Enablement & Customer Advisory
· Serves as the senior technical seller, trusted advisor, and architecture leader for Modern Work, AI, Copilot, agent, and collaboration opportunities.
· Partners with Sales to shape strategic pursuits, influence account strategy, and connect technology investments to measurable customer outcomes.
· Leads executive-level discovery, envisioning sessions, architecture workshops, and roadmap conversations with CIO, CTO, CISO, and senior IT stakeholders.
· Develops current-state, future-state, and multi-year transformation roadmaps that balance innovation, adoption, governance, security, operational readiness, and cost.
· Provides architectural oversight and escalation support to improve deal quality, customer confidence, and solution integrity.
Customer Engagement & Strategic Pursuits
· Acts as the technical quarterback for Logicalis' largest and most complex Modern Work opportunities.
· Leads technical discovery and establishes the overall solution vision, strategy, and architecture.
· Orchestrates specialists across Modern Work, Collaboration, Security, Azure, Data & AI, Professional Services, and Managed Services into a cohesive customer solution.
· Leads technical presentations, executive briefings, demonstrations, proofs of concept, and proofs of value.
· Reviews architectures, estimates, pricing, proposals, Statements of Work, assumptions, dependencies, and technical risks.
· Maintains architectural integrity through the sales lifecycle and supports successful transition from presales into delivery.
Solution & Offering Development
· Partners with practice leadership to define and evolve the practice technical strategy, capabilities, offerings, and multi-year roadmap.
· Evaluates emerging capabilities across Microsoft 365, Microsoft 365 Copilot, Copilot Studio, AI agents, Microsoft Foundry, Microsoft Teams, and Cisco Collaboration.
· Translates emerging technologies into repeatable services, reference architectures, workshops, assessments, accelerators, and go-to-market offerings.
· Develops architecture standards, solution patterns, technical guidance, and reusable sales and delivery assets.
· Aligns with Microsoft, Cisco, and other strategic partners on product roadmaps, investments, competencies, and joint solution priorities.
Enablement & Practice Leadership
· Mentors Solution Architects and other technical resources and serve as an escalation point for complex architecture decisions.
· Identifies practice skill gaps and helps establish technical enablement, certification, and professional development priorities.
· Raises technical and commercial fluency across Sales, Architecture, Delivery, and Managed Services teams.
· Maintains a culture of learning and communicating the customer and practice impact of rapidly evolving Modern Work and AI capabilities.
· Brings lessons learned from strategic customer engagements back into practice offerings, standards, and delivery methods.
Delivery Support
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