Summary
The System Administrator serves as a high-touch, senior-level technical consultant and primary infrastructure lead for high-value client enterprise environments. This role bridges advanced cloud and hybrid architecture, proactive systems management, and executive client consultation.
Unlike traditional operational support roles focused primarily on break/fix ticketing, the System Administrator acts as a trusted technical advisor. Responsibilities include executing complex cloud transformations, optimizing hybrid infrastructure, driving Tier 3 operational escalations, conducting proactive technical health checks, and leading technology roadmapping alongside client leadership and Logicalis Account Executives.
Essential Duties and Responsibilities
Strategic Client Engagement & Technical Advisory
Serves as the dedicated technical owner and key contact for high-value Elite Managed Services enterprise accounts
Conducts regular technical health checks, architecture reviews, and technology roadmapping sessions in close partnership with client leaders and Logicalis Account Executives.
Translates complex business objectives into scalable, resilient technical solutions across hybrid cloud ecosystems.
Leads incident response for critical outages, delivering clear root cause analysis (RCA) and long-term remediation strategies with exceptional executive composure.
Cloud & Hybrid Infrastructure Engineering
Azure Architecture & Operations: Architect, configure, and maintain enterprise Microsoft Azure environments, including IaaS, PaaS, networking, ExpressRoute, VPN Gateways, Azure Virtual Desktop (AVD), and storage.
Identity & Access Management (IAM): Architect and administer identity solutions across Active Directory Domain Services (AD DS), Microsoft Entra ID, Single Sign-On (SSO), multifactor authentication (MFA), and Conditional Access policies.
Hybrid Virtualization: Manage and integrate on-premises virtualized infrastructure, including VMware vSphere and Microsoft Hyper-V, with Azure cloud workloads.
Backup & Disaster Recovery: Implement and regularly validate business continuity, backup, and failover capabilities across hybrid environments using Azure Recovery Services, Veeam, and Zerto.
Automation & Scripting: Drive operational efficiency through administrative automation using PowerShell, Azure CLI, ARM templates, or Bicep.
Operational Governance & Continuous Improvement
Resolves complex, escalated technical issues spanning operating systems, cloud identity, networking, and virtualization platforms.
Authors and maintains high-quality technical documentation, operational runbooks, and environment architecture diagrams.
Adheres to and enforce ITIL-aligned Incident, Problem, and Change Management practices customized to enterprise governance standards.
Genera l
Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through behaviors consistent with the organization's values.
Maintains a working knowledge of applicable Federal, State, and Local laws and regulations, as well as Logicalis policies and procedures, to ensure adherence in a manner that reflects honest, ethical, and professional behavior.
Supports and conducts self in a manner consistent with customer service expectations.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience/Technical Requirements/Certifications
Equivalent combination accepted.
Education
Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related technical discipline strongly preferred, or equivalent high-level professional industry…