METRICS OFFICE – ENTERPRISE REPORTING & DATA STEWARDSHIP – SENIOR MANAGER, Reporting & Data Stewardship, Colleague SVCS. & OPS RISK
Role Summary
We are seeking a highly driven Senior Manager to lead the delivery of data, analytics, and operational resilience across Colleague Services and Operations Risk & Resilience domains.
This role sits at the intersection of business leadership, data engineering, and operational excellence, responsible for enabling senior stakeholders with trusted insights, building robust ELT pipelines into CDC, and shaping a high-performing team.
You will play a key role in building enterprise-grade data foundations, ensuring resiliency of operations, and driving transformation through data-led decision making.
What You’ll Be Doing
Strategic Leadership & Stakeholder Management
Act as a trusted advisor to senior stakeholders (Director/MD/COO level) across Colleague Services and Operations functions
Translate complex business challenges into clear data, reporting, and resilience strategies
Lead governance forums, drive decision-making, and influence operating models
Build strong cross-functional partnerships (Data Engineering, Product, Operations, Risk)
Data Engineering & ELT Pipeline Ownership
Lead the design and execution of end-to-end data pipelines (ELT) into CDC / Data Warehouse environments
Ensure high-quality, scalable, and governed datasets aligned with enterprise data standards
Work hands-on with technologies such as Snowflake, SQL, Python, Azure, and cloud-based data platforms
Drive data quality, lineage, reconciliation, and automation practices
Partner with engineering teams to optimise performance, reliability, and cost
Operational Risk & Resilience
Define and embed risk & resilience frameworks across operations
Identify key operational risks and build data-led monitoring mechanisms
Ensure visibility of incidents, control gaps, and recovery capabilities
Support business continuity and resilience maturity improvement
Drive a culture of proactive risk management using analytics and insights
Colleague Services Analytics & Transformation
Lead analytics and reporting for Colleague Services (HR, workforce, service operations)
Deliver actionable insights across workforce performance, service efficiency, and experience metrics
Standardise KPI frameworks, reporting definitions, and operational dashboards
Drive transformation initiatives to improve customer experience and operational efficiency
Building a High-Performing Team
Lead, mentor, and develop a team of managers / analysts / data engineers
Establish clear goals, performance frameworks (WHAT & HOW), and development plans
Foster a culture of accountability, innovation, and continuous improvement
Coach the team on advanced analytics, stakeholder engagement, and problem solving
Driving Excellence in Data & Insights
Ensure delivery of accurate, timely, and business-critical reporting
Translate data into compelling narratives for executive audiences (ExCo-level)
Drive adoption of data products and self-service analytics capabilities
Embed continuous improvement through automation and AI-driven insights
What You’ll Bring
Experience
12+ years of experience in Data, Analytics, Operations, or Data Engineering roles
Proven experience working with senior stakeholders and influencing decision-making
Strong exposure to Operations, Risk, or Service environments
Experience building or managing enterprise data platforms / data warehouses
Must possess at least a Bachelor's/College Degree, any field
Hybrid working (3 days working from office)
Must be prepared to work UK/US hours as and when required
Technical Skills
Strong hands-on expertise in: SQL, Snowflake, Python
ELT/ETL frameworks and data pipeline design
Cloud platforms
Data modelling, warehousing, and optimisation
Understanding of data governance, data quality, and lineage frameworks
Leadership & Behavioural Skills
Strong leadership presence with ability to operate at Director/MD level
Excellent…