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Job Posting Title:
Manager - Special Populations
Position Type:
Professional / Unclassified
Department:
LSUAM AA - SA - ResLife - CA - Dev - Guest Services (Mallory Taylor (00046984))
Work Location:
Old President's House
Pay Grade:
Professional
Job Description:
MANAGER - SPECIAL POPULATIONS
Reporting to the Assistant Director for Special Populations & Operations, the Manager of Special Populations provides leadership, oversight, and coordination of assignment processes, procedures, and occupancy for residential colleges, living-learning communities, athletics, disability accommodations, and other special populations. LSU Residential Life houses more than 8,000 students across 25 residence halls and three single-student apartment complexes. Residential colleges, living-learning communities, and special-population groups serve more than half of the on-campus population and are closely connected to academic requirements and student engagement. The Manager uses independent judgment grounded in departmental policy and mission when communicating with students, parents, and other constituents, and works with technology-based systems, including the StarRez database.
GENERAL RESPONSIBILITIES FOR THIS POSITION INCLUDE:
• Coordinate occupancy and application processes for residential colleges, living-learning communities, athletics, disability accommodations, and other special populations.
• Maintain assignment criteria, historical process documentation, student records, application and assignment data, and quality-control procedures in StarRez and related systems.
• Build effective working relationships with faculty rectors, Residential Education, scheduling coordinators, special-population sponsors, Marketing & Communications, Admissions, and other campus partners.
• Respond to student and parent concerns, support assignment-related service, and help improve communication and service for the communities served.
OPPORTUNITIES FOR LEADERSHIP:
Support Communities with Distinct Academic and Student Engagement Goals
Residential colleges, living-learning communities, athletics, disability accommodations, and other special populations have distinct assignment needs and connections to academic and student-engagement goals. The Manager of Special Populations has the opportunity to review and revise processes in order to keep application and occupancy processes clear and coordinated for students, faculty, staff, and program partners.
Strengthen Partnerships and Assignment Quality
Working with faculty rectors, Residential Education staff, scheduling coordinators, and special-population sponsors to support community participation, the Manager of Special Populations has the opportunity to review how to best keep partners informed about incoming and outgoing students. This will require careful data review, regular reporting, accurate StarRez records, and responsive service ensuring the quality of assignments in our halls.
ATTRIBUTES OF THE SUCCESSFUL CANDIDATE:
• An independent, action-oriented professional who applies departmental policy and sound judgment to assignment decisions.
• A collaborative communicator who can build productive relationships with students, parents, faculty, staff, and campus partners.
• A detail-oriented user of StarRez and other enterprise databases who values accurate records, reporting, and quality control.
• A student- and service-centered problem solver who can respond thoughtfully to complaints, roommate conflicts, and sensitive assignment concerns.
• An organized professional with strong human-relations, customer-service, and communication skills and proficiency in…