Lumenci is hiring a remote Customer Success Manager to deliver product demos and onboard new customers for iLumos , our AI-powered patent intelligence platform. In this fast-paced, customer-facing role, you will run live demos and discovery, handle objections, and help Sales close deals with law firms, corporate IP teams, and patent investors.
About Lumenci
Founded in 2018, Lumenci is a full-lifecycle intellectual property platform specializing in patent litigation, expert witness testimony, and patent monetization for leading corporations and global law firms across the software, telecommunications, semiconductor, and emerging technology sectors.
A key part of our model is the integration of deep technical expertise with litigation strategy. Our teams support high-stakes disputes by developing technical narratives, performing rigorous analysis, including reverse engineering and source-code review, and partnering with world-class expert witnesses whose testimony shapes case outcomes in courts and arbitration forums worldwide. Alongside our services business, our iLumos platform delivers expert-guided AI for patent intelligence, moving clients from portfolio analysis to action in minutes rather than months.
Today we work with more than 200 clients worldwide. We have analyzed over 100,000 patents, tested more than 1,200 products, and supported clients in raising over $200M in IP financing, with more than $3.5B tied to verdicts, settlements, and cost savings. That work is delivered by 150 consultants and more than 100 technical experts with exceptional academic backgrounds.
Three Lumenci leaders are named in the IAM Strategy 300: The World's Leading IP Strategists 2026, and Lumenci ranks #14 in Vault's 2026 Top Consulting Asia-Pacific rankings. Headquartered in Austin, Texas, we deliver end-to-end support spanning technical analysis, expert strategy, valuation, and monetization execution. We are backed by VSS Capital Partners and Century Equity Partners, and we are growing quickly.
Employment Type: Full-time, exempt
Work Arrangement: Remote
Location: US
Reports To: iLumos GTM Leader
Travel: 10–15% (customer meetings, internal sessions, and industry events)
The Opportunity
iLumos is generating strong inbound interest from law firms, corporate IP teams, and patent investors, and we need someone who can turn that interest into customers. We are looking for an experienced demo professional who can join conversations quickly, show the product's value clearly, and help Sales close deals.
This is a hands-on, customer-facing role for a professional with 3–5 years of experience who has delivered more than 100 product demos and brings energy, confidence, and presence to every conversation. You will own live demos, discovery, and new customer onboarding, then transition customers to our account team for long-term relationship management.
What You'll Do
Product demos and discovery
Deliver live, tailored iLumos demos to prospective customers, often on short notice as new leads come in
Run discovery to understand each prospect's workflows, priorities, and decision criteria
Show how iLumos solves real patent and IP challenges in terms customers care about
Adapt each demo to the audience, from patent attorneys and IP counsel to investors and executives
Objection handling and deal support
Answer product, workflow, and value questions confidently during live conversations
Handle objections and move conversations toward clear next steps
Partner with Sales to advance opportunities and help close deals
Support pilot programs by demoing and onboarding pilot users, while Sales owns the pilot
Share prospect feedback and common objections with the GTM Leader and Product
Customer onboarding
Lead onboarding for new customers so they start using iLumos quickly and confidently
Walk customers through setup, core workflows, and best practices
Transition customers smoothly to the account team once onboarding is complete, with a clear handoff of goals,…