It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Lumentum Canada was awarded the 2022 National Capital Region’s Top Employers for the 6th consecutive year and the 2022 Career Directory Canada’s Best Employers for Recent Graduates for the 5th consecutive year .
Position Title: IT Desktop Engineer – Co-Op/Intern
Employment Type: Student – Co-op, existing vacancy
Location: Ottawa ON, Onsite
About Lumentum
At Lumentum, we’re building the tech behind the world’s fastest networks and most advanced systems. Our optical and photonic solutions power everything from AI and cloud computing to data centers, telecom, and advanced manufacturing.
We’re a global team of innovators working where light meets technology, solving big challenges that keep the world connected and moving forward. If shaping the future of connectivity excites you, you’ll fit right in.
The Opportunity
12-16 months: January 2027 – April 2028
Pay Range: $24-35/hr
What You’ll Be Doing
Coordinate, diagnose and troubleshoot incoming employee calls
Provide support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access
Ensure key IT systems, hardware, services and processes are available
Proactively evaluate and monitor performance of key systems and processes to ensure continued business operations
Physical installation and maintenance of server and storage hardware
Coordinate and communicate with leadership on proposed or implemented resolutions and changes
Meet organizational SLA metrics
Work with the global team as well as local stakeholders in the implementation and testing of new technologies and/or initiatives
Collaborate with other IT and business teams on projects.
Provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel
Develop, document, and implement standard operating procedures and customer service guidelines relating to IT support
Manage incidents and service requests in the ticketing system in accordance with service targets and support procedures.
Help users make effective use of supported technology and self-service resources.
Provide case status updates to management and end-users
What We’re Looking For
Education:
Candidates must be currently enrolled in a recognized Canadian post-secondary institution
Open to Bachelors, Masters, and PhD students in Computer Systems Technician or related fields.
Experience:
Technical Skills:
Advanced Windows Desktop expertise is a must
Some experience in support Windows Server (2008R2, 2012R2) environments is a must
Some experience in supporting server environments and infrastructure is required
Some experience in supporting Linux (RedHat/CentOS) environments is preferred
Some background in understanding and supporting hypervisor technologies is a must (VMware)
Experience supporting Microsoft 365 and Active Directory and/or Microsoft Entra ID
Understanding of DNS, DHCP, TCP/IP, Wi-Fi, VPN, and basic network troubleshooting.
Knowledge of infrastructure (SMTP, FTP, SFTP, ssh, DNS, DHCP) services is preferred
Experience in automation of manual tasks is preferred
Backup and restore technologies and practices is preferred
Cloud technology (Amazon, Google, Azure) is a plus
Familiarity with macOS support and mobile device management.
Web server experience (Apache, IIS) is a plus
Working knowledge of Virtualization (VMware) is a plus
Enterprise Networking knowledge is a plus.
Key Competencies :
Strong language command of English
Excellent oral/written abilities
Mentally flexible, agile and adaptable to rapid changes
Outstanding customer service and positive attitude
Analytical, troubleshooting and problem-solving skills
Independent…