See your work in a new light.
At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. Inspired by lux —meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence.
As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference.
Schedule: Monday–Friday, 8:00 AM–5:00 PM PST
Location: On‑site — Van Nuys, CA
(Work location subject to change based on business needs)
See Your Work in a New Light
At LUX Infusion , we’re reimagining infusion care as something more human, more supportive, and more connected. Continuity of care matters — and the work that happens between prescriptions and refills plays a critical role in helping patients stay confident, informed, and on therapy.
We’re looking for a Patient Support Specialist who wants their work to mean something — someone who brings care, accountability, and purpose to patient outreach, refill coordination, and pharmacy support.
Why This Role Matters
The Patient Support Specialist helps ensure patients receiving specialty or infusion therapies experience smooth, uninterrupted care. By coordinating refills, documentation, and authorizations, this role supports patients while enabling pharmacists and clinicians to focus on safe, effective treatment delivery.
In this role, you’ll contribute to work that:
Helps patients feel supported and prepared throughout ongoing therapy
Strengthens communication between patients, providers, and pharmacy teams
Supports compliance with pharmacy, payer, and regulatory requirements
Advances a patient‑first, clinician‑led care model focused on outcomes
Every refill coordinated and every question answered helps maintain trust and continuity.
What You’ll Do
In this role, you will:
Support ongoing patient care by coordinating prescription refill outreach and follow‑up
Gather required documentation from patients and provider offices to support therapy continuation
Submit insurance re‑authorizations and prior authorizations as needed
Communicate professionally with patients and providers while complying with all state pharmacy regulations and HIPAA requirements
Ensure clinical compliance by asking required screening questions and escalating concerns appropriately to a pharmacist
Serve as a point of contact for provider offices and help maintain strong referral relationships
Collaborate with pharmacy operations teams to support daily workflow needs
Assist with processing e‑scripts, faxes, refills, labels, and delivery coordination as permitted under pharmacist supervision
Maintain accurate patient, insurance, and referral documentation in designated systems
Identify opportunities to improve patient support processes while maintaining high standards of accuracy and service
What We’re Looking For
You may be a great fit if you bring:
A strong customer‑service mindset grounded in empathy and professionalism
Clear, calm communication with patients, caregivers, and healthcare partners
Comfort working in structured, regulated healthcare environments
Strong organization skills and attention to detail
A proactive, team‑oriented approach to patient support
Required Qualifications
High school diploma or GED
Current Pharmacy Technician registration and/or certification in good standing (or commitment to obtain required registration within 60 days, as permitted by state law)
Experience providing customer service to internal and external customers
Experience with data entry, technology navigation, and basic medical terminology
Basic proficiency in Microsoft Office and related systems
Preferred Qualifications
Pharmacy Technician certification (if not required by state Board…