LUXASIA is the leading and largest beauty omnichannel brand-builder of Asia Pacific. Since 1986, it has successfully enabled market entry and brand growth for more than 100 luxury beauty brands, the likes of Albion, Aveda, Bvlgari, Calvin Klein, Creed, Diptyque, Hermes, La Prairie, Maison Francis Kurkdjian, Montblanc, Rabanne, Ferragamo, and SK-II. LUXASIA has established Joint Ventures with the likes of LVMH Group, Revlon (for Elizabeth Arden), Puig, Shiseido, and Orveon (for Laura Mercier). The Group's integrated brand-building capabilities include luxury retail, online commerce, consumer marketing & analytics, and supply chain management. LUXASIA is powered by a diverse and dynamic #OneTeam of 2700 talents across a growing footprint of 15 markets.
Why Join Us?
At LUXASIA, we believe there is beauty within every talent – that is you.
We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.
With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful?
Position Purpose
As the Retail Operations Executive, you will manage the sales and operation function of the business. Reporting to the Senior Channel Manager, you will be responsible for developing and analyzing market reports, sales reports and sales commission and incentive reports. You will lead and motivate the retail staffs across numerous counters within Malaysia.
Key Responsibilities
Drive retail and counter sales performance by analysing sales trends, historical sales figures and targets, trade stock holdings, and tracking daily counter sales to achieve brand objectives.
Build and maintain strong working relationships with retail partners and customers to support sales growth and strengthen brand performance.
Collaborate closely with the Marketing team to execute promotional activities at counter level, support wholesale sales objectives and inventory management, and participate in new product launches and related events.
Ensure counters adhere to brand merchandising guidelines and maintain the required counter image and maintenance standards. Ensure all BITAs are prepared and displayed on the selling floor on time, and monitor counter POS and MIM systems.
Set retail stock levels and control trade stock holdings for each counter. Monitor stock levels, stock movement and product availability, ensuring adequate inventory at every counter. Track and verify the physical quantities of gifts with purchase (GWPs), samples and testers.
Manage the end-to-end recruitment of retail staff, including sourcing, interviewing, hiring and training. Oversee staff discipline, daily operations and work schedules, while fostering teamwork and collaboration to achieve brand goals.
Prepare and monitor market reports, sales performance reports, and retail staff sales commission and incentive reports to support business tracking and operational decision-making.
Requirements
Tertiary qualification or an equivalent combination of relevant education and work experience to fulfil the role’s requirements.
3–5 years of working experience in the retail industry, with prior experience in the beauty industry considered an advantage.
Previous experience in retail supervision and/or managing retail staff.
Proficient in Microsoft Office applications, particularly MS Excel.
Good written and verbal communication skills.
Able to work under pressure, manage…