LUXASIA is the leading and largest beauty omnichannel brand-builder of Asia Pacific. Since 1986, it has successfully enabled market entry and brand growth for more than 100 luxury beauty brands, the likes of Albion, Aveda, Bvlgari, Calvin Klein, Creed, Diptyque, Hermes, La Prairie, Maison Francis Kurkdjian, Montblanc, Rabanne, Ferragamo, and SK-II. LUXASIA has established Joint Ventures with the likes of LVMH Group, Revlon (for Elizabeth Arden), Puig, Shiseido, and Orveon (for Laura Mercier). The Group's integrated brand-building capabilities include luxury retail, online commerce, consumer marketing & analytics, and supply chain management. LUXASIA is powered by a diverse and dynamic #OneTeam of 2700 talents across a growing footprint of 15 markets.
Why Join Us?
At LUXASIA, we believe there is beauty within every talent – that is you.
We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.
With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful?
Position Purpose
To step change our Retail Operations Strategy and Execution with end state in mind to get our BI (Beauty Influencer/Consultant) Organization to perform the best in class Retail Excellence. He / She will draw on extensive knowledge of Retail Operations landscape, people management and functional areas of the business, forging dynamic relationships with business partners to achieve success.
Key Responsibilities
Understand and analyze the Malaysian market to identify business needs, opportunities and areas for innovation. Develop and implement mid- to long-term retail strategies to achieve business growth projections.
Oversee overall retail operations, driving sales performance, strengthening operational excellence, and managing the leadership and development of store teams. Develop and execute sales strategies across departmental stores, chain stores and strategic event projects in collaboration with the Senior Brand Lead.
Establish, implement and maintain Retail Operations SOPs, policies and procedures to ensure consistent, best-in-class store execution and an excellent consumer experience. Ensure compliance with brand values, company guidelines and local regulations through cross-functional collaboration, while maintaining market competitiveness.
Ensure successful completion of principals’ EQR and Annual Free Goods Audits across markets, including preparation, execution and continuous improvement. Conduct regular store audits to assess sales performance, operational standards, customer service, merchandising, and compliance with policies and procedures. Lead market Mystery Shopping Programmes to maintain high-quality retail experiences.
Lead new store openings, new product launches and regional retail projects, overseeing all associated requirements, including training, manpower planning and deployment by door. Manage retail-related initiatives across the region to drive operational excellence and ensure effective implementation.
Build and maintain strong partnerships with retail partners and store management teams. Negotiate for the best business opportunities and work closely with stakeholders to optimise inventory, improve operational processes and enhance business effectiveness. Collaborate with Sales, Marketing, Merchandising, Training and other internal teams to identify sales-driving opportunities and ensure…