Customer Experience & Administrative Coordinator
American Bathroom Remodelers
San Diego, CA | In-Office
American Bathroom Remodelers is looking for a dependable, organized, technologically proficient Customer Experience & Administrative Coordinator to join our growing team.
This is more than a traditional call center role. You’ll support customers while also working closely with our sales, marketing, operations, and administrative teams to help keep appointments, schedules, leads, and day-to-day tasks moving.
We’re looking for someone who is comfortable wearing multiple hats, learning new systems quickly, and adapting as priorities and processes change.
What You’ll Do
Answer incoming calls and communicate with customers by phone, text, and email
Follow up with new and existing leads
Schedule, confirm, reschedule, and manage customer appointments
Coordinate calendars for our Design Coordinators
Keep CRM records, notes, and lead information accurate
Assist with administrative tasks, reports, spreadsheets, and meeting follow-up
Support marketing with basic social media, research, lead tracking, and projects
Help identify and resolve scheduling or communication issues
Learn, use, and troubleshoot new software, platforms, and internal systems
Who We’re Looking For
You should be:
Friendly, confident, and professional on the phone
Highly organized and detail-oriented
Dependable and strong at follow-through
Comfortable juggling multiple priorities
Proactive and willing to help where needed
Technologically proficient and comfortable learning new software and systems quickly
Comfortable working with CRM platforms, email, calendars, spreadsheets, web-based tools, and business applications
Resourceful when troubleshooting unfamiliar systems or processes
Able to learn new technology without requiring constant step-by-step direction
Someone who takes ownership and helps keep things moving
Customer service, administrative, scheduling, call center, sales support, CRM, or home-improvement experience is helpful, but not required.
We would rather hire someone who is intelligent, dependable, resourceful, adaptable, technologically proficient, and great with people than someone who simply checks every box on a resume.
To Apply
Please send your resume along with a short introduction telling us a little about yourself, how you work, your experience with technology and business software, and what you’re looking for in your next position.
Skip the generic cover letter. We’re interested in finding the right mutual fit .