Overview
Administers the day-to-day activities of LWCC's compensation, health and welfare, retirement, leave, employee onboarding, and related employee programs. Serves as a knowledgeable resource for employees and leaders, maintains accurate plan and HRIS data, coordinates compliance and vendor activities, and performs compensation and benefits analysis. Uses independent judgment to evaluate information, resolve routine and moderately complex issues, and make recommendations related to compensation and benefits administration.
Roles, Responsibilities, and Priorities
Major Areas of Accountability
Benefits Administration
Conducts benefits orientation for new employees and assists employees with enrollment in eligible benefit and retirement programs.
Processes and verifies benefit enrollments, status changes, terminations, beneficiary changes, and payroll deductions in the HRIS, payroll, and vendor systems.
Interprets established plan provisions and policies to answer employee questions regarding eligibility, coverage, and claims; independently researches and resolves benefit administration issues and determines when legal, fiduciary, policy, or plan design matters require escalation.
Coordinates open enrollment activities, including system preparation, employee communications, enrollment support, data analysis, issue resolution, and follow-up; recommends process improvements based on enrollment results and employee needs.
Administers COBRA activities, including required notices, election processing, payment tracking, and coordination with applicable vendors.
Coordinates employee leave and disability processes, including FMLA, short-term disability, long-term disability, workers compensation, and other approved leaves; evaluates documentation, tracks dates and pay status, and resolves administrative issues within established guidelines.
Reconciles benefit carrier invoices and employee deductions, investigates discrepancies, evaluates impact, and determines or recommends appropriate corrections.
Coordinates required benefit communications, notices, recordkeeping, and reporting, including data collection, analysis, and review supporting ACA reporting and Form 5500 preparation.
Monitors recurring benefit administration activities for compliance with established ERISA, COBRA, HIPAA, ACA, and plan requirements; identifies concerns and recommends corrective action or escalation.
Retirement Plan Administration
Administers assigned operational activities for the 401(k) savings plan and executive deferred compensation plan, including enrollments, contributions, distributions, loans, beneficiary information, data management, and reporting.
Reconciles retirement plan contributions and participant data; investigates discrepancies and coordinates resolution with Payroll, recordkeepers, and other vendors.
Coordinates participant communications, required notices, audit requests, nondiscrimination testing data, annual filing support, and preparation of Retirement Committee materials.
Serves as an operational liaison with retirement plan vendors, researches plan administration questions, recommends appropriate action under established plan provisions, and refers fiduciary, legal, or material plan interpretation matters to the appropriate resource.
Compensation Administration
Processes approved salary, incentive, and job changes and partners with Payroll to help ensure accurate and timely payment.
Participates in compensation surveys; analyzes survey results; and maintains market pricing, job documentation, salary structure, and related compensation data.
Conducts compensation research and analysis, evaluates jobs using established methodology, reviews pay actions for alignment with guidelines, and develops salary and grade recommendations for review and approval by People Operations leadership.
Prepares reports, spreadsheets, and communications related to pay programs; analyzes internal and external pay data; and advises employees and leaders on…