Summary
A Store Manager exemplifies professional integrity, strong leadership, business acumen, and knowledge of automotive retail and service operations while leading daily business operations and driving sustainable results. A Store Manager exercises discretion and independent judgment regarding matters that significantly impact store and business operations and communicates and collaborates with the Director of Operations on significant business, operational, and personnel matters.
Essential Functions, Duties, and Responsibilities
Own and manage daily business operations, including staffing, scheduling, customer satisfaction, workflow optimization, safety, operational execution, and achievement of store performance goals.
Ensure all services are completed efficiently, accurately, and in compliance with company, safety, and industry standards.
Analyze and monitor key performance indicators (KPIs), financial results, staffing, customer experience, and operational performance; identify risks and opportunities and take timely action to improve results.
Develop and implement strategies for customer retention and future business growth to maximize and exceed business objectives and sales and profitability goals.
Provide legendary customer service and ensure customer satisfaction through professional and effective customer interactions and communications. This includes, but is not limited to, achieving high call conversion rates, correctly applying sales promotions and discounts, promoting financing options, ensuring quality repair services, conducting post-service follow-ups, obtaining positive customer reviews, and resolving customer concerns and complaints promptly and effectively.
Oversee, analyze, manage, and control inventory levels and shrinkage, business costs and expenses, responsible P-Card use, payroll management, and injury and damage claims to support business objectives and meet budget targets.
Act as a key holder for the facility and successfully fulfill opening and closing procedures, including but not limited to nightly deposits, system close-out procedures, responding to alarms and security concerns after hours, and more.
Analyze, reduce, and minimize workplace safety concerns, injuries, and damages through training, enforcement, and team compliance with OSHA and company safety policies, procedures, and industry best practices.
Ensure test drives are conducted correctly and in accordance with company policy, procedures, safety best practices, and traffic laws.
Ensure that store employees maintain a clean, organized, and safe work environment in accordance with company policies and OSHA regulations.
Stay current on industry trends, technology advancements, and regulatory changes affecting automotive repair and safety.
Communicate and collaborate with senior management regarding store performance, staffing, significant personnel matters, operational challenges, and business priorities, and execute business plans, directives, initiatives, programs, and budgets.
Perform other duties as assigned.
Supervisory Responsibilities
Serve as the highest on-site leadership authority for the location and directly supervise store employees, including the authority to assign and direct work; train, coach, develop, recognize, evaluate, and discipline employees; manage performance; and enforce Company standards.
Make and implement personnel decisions within assigned authority and communicate and collaborate with Senior Management and Human Resources on significant employment decisions, including hiring, termination, promotion, demotion, changes in pay, and formal corrective action, in accordance with Company policy and required approval processes.
Lead and foster a strong, inclusive, respectful, and high-performing workplace culture by modeling professionalism, integrity, accountability, empathy, consistency, and composure; address concerns promptly and fairly; and create an environment where team members can speak up, learn, and…