APPLICATION DEADLINE: We encourage you to apply soon if interested, this role will be taken offline based on applicant volume.
Who We Are
M-Files is redefining how work gets done. Our context-first document management system offers purpose-built business use cases—spanning universal and industry-specific workflows—to enable secure collaboration, automate processes, and ensure governance.
Unlike traditional systems, M-Files organizes content around the context of your business, connecting documents to related people, projects, and transactions. With our unique metadata-driven architecture, organizations can model content in line with their business processes, unify information across silos, and apply AI at scale. The result is greater productivity, reduced risk, and smarter, faster decisions for over 6,000 customers in 100+ countries.
To learn more about us we encourage you to visit http://www.m-files.com/
M-Files is growing across the UK, Ireland and wider Europe, and we are now building our Revenue Operations presence in the region.
As a Revenue Operations Specialist, you will help our salespeople and partners sell faster and cleaner, and you will be the person they turn to when a deal needs to get done and something is not straightforward. You will work primarily in the European time zone, closely collaborating with colleagues in Finland and the US, with flexibility to provide regular overlap with US working hours.
About the role
This is a hands-on Sales Operations and enablement role at the heart of how we sell. It is not about passing volume through. We want someone who understands why things work the way they do, solves the problem in front of them, and thinks about what happens next, from quote to order and beyond. You will partner closely with Sales, while keeping Revenue Operations policies and priorities as your compass.
What you will do
Enable our sales teams and partners: run training and onboarding, create clear guidance, and keep sales processes and tools easy to understand and use, including CPQ
Review and approve quotes against our sales policies, using judgment where cases are not black and white
Coordinate contract reviews between Sales, Legal and Finance so deals move without surprises
Make sure every order reaches the invoicing pipeline with everything needed for successful invoicing
Support sales and partners through our shared internal ticketing system and solve problems at the root. When something keeps going wrong, find out why and help fix it
Understand the whole order flow well enough to step in on order processing and booking validation when needed, and make sure every order has all the information it requires
Support partner funding and incentive programs as the need arises
Proactively identify and document additional support needs in the sales organization, to reduce admin burden on salespeople and make M-Files a better company to work with for our employees and partners
Work alongside automation and AI-assisted workflows, and help us improve them in daily use
Communicate professionally and thoroughly with all internal and external stakeholders, in English
Assist with sales order entry when needed to support business requirements
Requirements
What you bring
Solid experience in sales operations, sales enablement, sales administration, order management or deal desk work, ideally in a SaaS or subscription business
A problem solver's mindset: you find solutions, and you also understand how your decision affects the teams and reporting that depend on it downstream
A genuine service mindset: you enjoy helping colleagues and partners succeed, and you go the extra mile to find a way forward
The confidence to say "not like this, but here is what we can do". You work as a partner to Sales, and you are comfortable holding the line on policy and following Revenue Operations leadership
You own your work, including your mistakes. You raise them early, fix them, and help us learn from them
A development mindset.…