ABOUT M7 HEALTH
M7 Health is the AI-powered workforce operations platform for healthcare, designed for the realities of clinical staffing and scheduling. We use AI to help organizations forecast demand, auto-balance schedules, and deploy the right person to fill every shift before resorting to premium labor spend. The result: health systems reduce overtime, cut contract labor costs, and give clinical leaders time back to focus on care. Built with the earned wisdom of nurses, M7 serves tens of thousands of healthcare professionals daily and activated over 100 net new hospitals across 29 states, last year alone.
In September 2026, M7 was acquired by Ascend Learning and joined its Healthcare Workforce Solutions practice alongside Laudio and StaffGarden. Ascend already works with 60% of U.S. nursing schools. Together, we're connecting the entire clinical career, from the classroom to the first shift and every shift after, with the reach and resources to take on healthcare's biggest workforce problems at national scale.
ABOUT THE ROLE
We're looking for a talented Operations Lead to join our team. You will lead the implementation experience at new M7 customer sites, including owning relationships with facility leaders, coordinating all activation activities, and ensuring M7 is successfully adopted.
You will be the go-to resource for nurse leaders as they onboard to M7's platform, responsible for maintaining high engagement and uncovering opportunities for product improvements.
RESPONSIBILITIES:
"Go Live" Management"
- Project manage the entire go live process, coordinating with customers and M7 team members to ensure each activity is planned, assigned responsibility, and executed successfully.
- Understand the staffing workflow at the hospital, including unit-specific staffing operations, and ensure all units and personnel are correctly accounted for in the M7 platform.
- Train unit-leadership and other key stakeholders on how to use the M7 platform.
Post-Launch Adoption
- Drive successful M7 adoption in the first month after go live, maintaining close relationships with facility leaders and nurse managers to ensure the platform is being used effectively.
- Monitor platform engagement and proactively identify and address any barriers to adoption before they become bigger issues.
- Act as the voice of the customer internally — synthesizing feedback from nurse leaders and surfacing patterns to the product team to directly shape platform improvements.
ABOUT YOU:
- Project Management: You have a strong skillset in project management and can run activations from end-to-end, coordinating activities with hospital leadership, hundreds of staff members, and internal team members over multiple weeks. You independently plan and execute these projects while building strong, durable relationships with customers.
- Live Problem-Solving: You thrive working with health system leadership to understand each nursing unit and co-develop optimal configuration in the M7 platform. You build mastery of the M7 product and are able to identify and build consensus around the best approach.
- Clear Communication: You communicate proactively and with clarity — both with customers and internally. You keep stakeholders informed, flag risks early, and can translate complex operational situations into crisp updates.
- Coaching and Relationship Building: You enjoy teaching people new technology in an approachable manner and building collaborative relationships with customers during Go Lives and ongoing support.
- Product Mastery: You invest in building deep knowledge of the M7 platform and are always looking for ways to contribute to the team's ways of working — whether through improving playbooks, sharing what you're learning, or helping teammates level up.
- Travel: You enjoy traveling to provide in-person support. This role involves substantial travel when implementing with new customers — typically 2 times per month, with trips of 2–3 days each.
- Attitude and…