Quality Assurance Coordinator, Part-Time (16 hours per week)
Location: Chula Vista, CA
Salary Range: $26.00 - $29.00 per hour (DOE / Q)
52 Weeks
MAAC STORY
Since 1965, MAAC has been maximizing self-sufficiency with families and individuals through high-quality programs and advocacy in our communities. MAAC employs dedicated staff who provide life-changing services to thousands of individuals annually through programs in five core focus areas: Education, Economic Development, Health & Wellbeing, Housing, and Advocacy & Leadership Development. Through a wide variety of programs, MAAC has grown to become one of the largest nonprofit social service organizations in the community. Learn more about the great things happening with MAAC at http://www.maacproject.org/ .
POSITION SUMMARY
As part of the Evaluation & Compliance Team, the incumbent performs duties to support MAAC’s quality assurance and improvement efforts. This role works on-site as assigned. This role supports staff efforts to focus on interventions as needed to continually improve the quality of care and service delivered by services. As the QA Coordinator, the incumbent role is to support compliance and improvement as needed for maintenance of records, service delivery processes, and support appropriate data collection and reporting.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The duties listed below are illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. Support monitoring and evaluating the quality, impacts, and outcomes of program and its services
Support privacy and confidentiality records and practices
Support with training and identify improvement opportunities and implementing corrective actions
Support required data collecting, trending, analyzing, and reporting
Support opportunities to determine program satisfaction and related improvement efforts
Supports compliance of reporting, auditing, and other program standards
Supports ongoing evaluations, monitoring and documentation of interventions and activities
Support review of program incidents, grievances, and appeals for timely resolution
Support program staff efforts with routine internal audit, corrective actions, and program activities
Support program staff with routine communication of any monitoring findings
Support documentation of required trainings and other program required files and documentation
Other duties as assigned.
QUALIFICATIONS AND SKILLS
Knowledge of: Use and maintenance of electronic recordkeeping and training
Monitoring quality improvement processes
Demonstrated proficiency in Microsoft Office Word, Excel, PowerPoint, Outlook, SharePoint, and other database management software systems.
Ability to w ork well independently and within a team
Understand and interpret policies and procedures, prepare clear and accurate records and reports
Possesses strong data and analytical skills, be detail oriented, and have excellent customer service skills.
Be well-organized and adaptive to fluctuating working assignments and have a positive attitude in work style to accomplish the goals of quality improvement
Set-up, o rganize and maintain specialized and confidential files in compliance with MAAC policy and applicable law and regulations
EDUCATION, EXPERIENCE AND CERTIFICATION Minimum: Associate’s degree or equivalent
Preferred: Background in social sciences, psychology, business, quality management, healthcare administration or a related field
Experience: At least three (3) years of experience performing work related to auditing/monitoring and analyzing files and records
VALUE-BASED BEHAVIORS Listens attentively to others; asks clarifying questions to gain a full understanding of another person’s views and underlying assumptions.
Works effectively in a team environment and actively participates in joint problem-solving; willingly…