The IT Specialist is a part-time position, working approximately 20–29 hours per week, responsible for supporting the Company’s core technology systems and users. This hands-on role provides a combination of network administration, general IT support, and ERP system support.
Support the day-to-day technology needs of our Minnesota and Iowa facilities; plan, coordinate and implement data and voice technology strategies, to include, performing software and application development, installation and upgrades
Assist in managing IT vendor relationship/vendor contracts related to hardware, software and IT services
Recommend the selection and acquisition of hardware, software and IT-related services and equipment
Assist in maintaining backup/restore and disaster recovery preparedness
Network Administration:
Manage and maintain the company's network infrastructure, ensuring smooth operation and security
Implement and configure network devices such as routers, switches and firewalls
Monitor network performance and troubleshoot any connectivity or operational issues
Monitor internal corporate IP addresses
General IT Support:
Provide technical support to staff for a variety of hardware and software issues (PC and Mac)
Troubleshoot and resolve technical problems in a timely and efficient manner
Research, purchase, configure, and install new computers for onboarding employees and hardware refreshes
Maintain user accounts and manage access controls (Active Directory and MS 365)
Develop and administer instructions and/or conduct training for system users on operating systems, relational databases and other applications; assist users in maximizing use of networks and computing systems
ERP System Support:
Provide support to users of the company's Enterprise Resource Planning (ERP) system
Troubleshoot issues related to data entry, reporting and other ERP functionalities
Stay up-to-date on the latest ERP system updates and features
Manage multiple projects and implement enterprise technology tools
Assist in implementing future upgrades or additions
Maintain confidentiality regarding information processed, stored or accessed by the network
Uphold and promote the Company’s CARES Core Values: Collaboration, Accountability, Respect, Excellence and Safety
Perform all other duties as assigned
Competencies
Understanding of computer components, operating systems (Windows PC and server, MacOS, Firewall, Active Directory, Microsoft 365, Oracle Server (One Point), Access, VOIP) and common applications
Knowledge of network concepts, protocols and troubleshooting network connectivity issues
Ability to identify, diagnose and resolve technical problems efficiently
Familiarity with data management principles and information security practices
Knowledge and experience with multi-server network environment
Excellent written and verbal communication skills to explain technical concepts to non-technical users
A patient and helpful demeanor to provide excellent technical support to users
Strong analytical and critical thinking skills to solve complex technical prolblems
Ability to prioritize tasks, meet deadlines and manage multiple projects simultaneously
Relevant IT certifications
Desire and willingness to learn new technologies
Education and Experience
Bachelor's degree in Information Technology, Computer Science or a related field
Minimum 2-3 years of experience in a Network Administrator role
Working knowledge of network administration principles and practices
Project management experience (preferred)
Strong understanding of computer hardware and software
Experience with website design and development using a CMS (e.g., WordPress)
Familiarity with Prepress workflow and software (preferred)
Experience supporting ERP systems a plus
Excellent problem-solving and analytical skills
Strong communication and interpersonal skills
Ability to work independently and as part of a team