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CLASSIFICATION TITLE:
Clinical Supervisor – Crisis Services
SALARY:
$73,215.40 - $94,697.99
DEPARTMENT:
Community Mental Health
Opening Date:
11/09/2026
Closing Date:
11/24/2026 12:00 a.m.
FLSA STATUS: Non-exempt – Overtime pursuant to Human Resources and Labor Relations Policy
EMPLOYMENT RELATIONSHIP: Just cause subject to probationary period
CURRENT HOURS AND STARTING TIME: Full-time (37.5 hours per week) position. The starting time for this position is currently 8:30 a.m.
LOCATION: http://www.mccmh.net/locations/
GENERAL SUMMARY
Under direction, provides direct and indirect clinical services to individuals served, their families, and designated others. Supervises staff members and performs assigned leadership functions. Implements program components, participates in developing and evaluating program outcomes, monitors and collects data, develops statistical reports, teaches clinical methods and assists with day-to-day program operations.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Supervises and supports Crisis Call Center and Mobile Crisis Services operations, including clinical oversight, staff supervision, documentation review, quality monitoring, coordination of follow-up care, and participation in accreditation and crisis system workgroups.
Performs advocacy services and mobilization of community resources.
Ensures Crisis Call Center, Mobile Crisis Services, and other related procedures and operational manuals remain current and reflect best practices.
Provides direct and indirect services, including crisis interventions, to callers, individuals served, their families, and designated others.
Participates in Crisis Call Center accreditation processes, including Commission on Accreditation of Rehabilitation Facilities (CARF) and American Association of Suicidology (AAS) standards.
Participates in Crisis Call Center workgroups at the state level, Vibrant 988, Substance Abuse and Mental Health Services Administration (SAMHSA), and 988/911 operational workgroups.
Represents Macomb County Community Mental Health (MCCMH) and Crisis Services in various community forums.
Provides clinical oversight to the MCCMH Crisis Call Center and Mobile Crisis Services.
Performs assessment and crisis intervention, ensuring appropriate clinical intervention.
Participates in program evaluations, monitors documentation, and ensures metrics are maintained for both the Crisis Call Center and Mobile Crisis Services.
Provides supervision to Mobile Crisis Services staff, including case managers, therapists, peer support staff, and Crisis Call Center workers. Supervision includes weekly or bi-weekly meetings, performance reviews, case consultations, record reviews, call monitoring for the Crisis Call Center, and regularly scheduled team meetings.
Provides emergency support to the Crisis Call Center team and the Mobile Crisis Services team during scheduled shifts, including weekends and holidays.
Coordinates with MCCMH direct Mobile Crisis Teams for children and adults and the Co-responder Unit to arrange next-day follow-up care and support when those teams can provide it.
Reviews clinical staff documentation for accuracy and timeliness.
Maintains clinical and administrative record keeping.
Acts as a liaison with MCCMH direct and contract service providers, Integrated Care Organizations (ICOs), managed care providers, and community agencies to support prompt and appropriate coordination of health services.
Ensures coordination of treatment and follow-up care for both Mobile Crisis Services and the Crisis Call Center. For Mobile Crisis Services, monitors team communications related to deployment, arrival, and clearing contacts to…