Lead and develop a team of behavioral health professionals while helping expand access to high-quality mental health care across Western North Carolina.
As Behavioral Health Supervisor, walk-in team, you will provide clinical and administrative leadership to a team of therapists, fostering a culture of collaboration, professional growth, and evidence-based practice. This unique role combines direct patient care with supervision, mentorship, workforce development, quality improvement, and operational leadership. Working closely with the Behavioral Health Manager, physicians, residency leadership, and interdisciplinary partners, you will help shape the future of integrated behavioral health services while maintaining an active clinical presence and supporting MAHEC's mission of patient care, education, and community health.
In addition to service-line supervision responsibilities, this role provides outpatient behavioral health services through a combination of scheduled therapy appointments and same-day walk-in behavioral health support. To support patient access, this position is expected to include limited evening coverage, anticipated to be no later than 7:00 PM one day per week, subject to final operational approval. Our anticipated start date for this hire will be late January - Early February 2027.
JOB SUMMARY:
The Behavioral Health Supervisor is a licensed clinician who provides administrative and clinical support as well as operational oversight to a team of Behavioral Health Therapists. This position is responsible for fostering clinical excellence, ensuring workflow efficiency, and maintaining high standards of patient care across outpatient and integrated care settings. The Supervisor also manages a reduced caseload, supporting team members through case consultation, productivity monitoring, onboarding, and continuous professional development. This role plays a vital part in sustaining a culture of collaboration, accountability, and whole-person care. The Supervisor will be responsible for a team of approximately 10-15 therapists across multiple locations and teams, including Outpatient Behavioral Health providers, integrated Behavioral Health providers, Collaborative Care Managers, NC Pal Consultant, and potential future Behavioral Health staff.
SPECIFIC RESPONSIBILITIES:
Leadership & Administrative (0.5 FTE):
This leadership position uses a three-tiered framework—Development, Quality Services, and Sustainability—to guide clinical excellence, cross-departmental collaboration, and long-term workforce strength.
Development: Cultivating Excellence and Professional Growth :
Supporting the onboarding of new Behavioral Health Therapists, ensuring alignment with MAHEC’s policies, workflows, and clinical standards.
Serve as a strategic partner to clinical departments, supporting integration and relationship-building between behavioral health staff and host departments.
Foster a culture of professional development and evidence-based practice through ongoing supervision, coaching, and mentorship.
Lead regular team meetings and meet regularly with direct reports 1:1 to review workflow, address staff concerns, and discuss opportunities for growth.
Serve as a resource for navigating internal systems, community resources, and interdisciplinary collaboration
Quality Services: Supervision, Compliance, and Patient Outcomes :
Track individual and team productivity, documentation timeliness, and service delivery benchmarks; offer guidance and accountability support.
Monitor clinical quality, fidelity to treatment models, and patient outcomes; partner with the BH Manager to implement quality improvement strategies.
Provide real-time consultation and crisis support to team members managing urgent or complex clinical situations.
Maintain a reduced caseload, modeling clinical excellence and maintaining active familiarity with MAHEC’s clinical systems.
Sustainability: Workflow, Integration, and Operational Stability :
Coordinate therapist…