Welcome to the team! – Who we are and what we do
We operate carrier-neutral, multi-tenant data centers in some of Europe’s most important digital hubs. Our facilities provide secure, resilient and scalable infrastructure solutions for enterprises, cloud providers, network operators and digital businesses.
As a trusted partner in the digital infrastructure ecosystem, we enable our customers to host critical IT workloads, connect to a rich ecosystem of carriers and service providers, and scale their businesses with confidence. Our success is built on operational excellence, customer focus, innovation and long-term partnerships.
Joining our team means becoming part of a dynamic, international organization that plays a vital role in supporting the digital economy. We value collaboration, accountability and entrepreneurial thinking, and we empower our people to make an impact every day.
Your mission
We are looking for an experienced Senior Account Director – Strategic Accounts to take ownership of our existing customer portfolio across our multi-tenant colocation data centers in Frankfurt and Amsterdam .
This is a senior account management and customer relationship role focused on retaining and developing long-term relationships with existing customers.
You will be the senior commercial point of contact for a portfolio of customers, responsible for understanding their business and infrastructure requirements, ensuring strong customer relationships, managing contract renewals, and identifying opportunities to expand their footprint within our data center portfolio.
The successful candidate will combine strong relationship management skills with commercial acumen and a solid understanding of the data center, colocation, cloud and digital infrastructure ecosystem .
Your profile
Customer & Account Management
Own and manage a portfolio of existing strategic and key customers across our Frankfurt and Amsterdam data center locations.
Build and maintain strong, long-term relationships with customers at operational, technical, procurement and executive levels.
Act as the primary commercial point of contact and trusted advisor for assigned accounts.
Contract Renewals & Retention
Take full commercial ownership of the contract renewal process, from early engagement through negotiation and execution.
Maintain a forward-looking renewal pipeline and ensure renewals are addressed well in advance of contractual expiration.
Work closely with legal, finance, operations and technical teams to ensure commercially sound and executable agreements.
Commercial Management
Own account plans, revenue forecasts, renewal forecasts and opportunity pipelines for the assigned customer portfolio.
Monitor contract terms, pricing, commitments, expansion opportunities and renewal dates.
Prepare commercial proposals, business cases and customer presentations.
Internal Stakeholder Management
Collaborate closely with Data Center Operations, Engineering, Service Delivery, Finance, Legal, Procurement and Marketing.
Coordinate internal resources to resolve customer issues and support account development.
Represent the voice of the customer internally and ensure customer requirements are understood and acted upon.
Key Objectives
Success in this role will primarily be measured by:
Customer retention and contract renewal rate
Renewal revenue and profitability
Development of strategic, multi-year customer relationships
Candidate Profile
7+ years of experience in B2B sales, strategic account management or key account management.
Proven experience in the data center, colocation, cloud, connectivity, telecommunications or related digital infrastructure sector, including complex commercial relationships and contract renewals.
Strong commercial and financial understanding, and excellent communication and negotiation skills.
Willingness to travel regularly between Frankfurt and Amsterdam and to customer locations as required.
Fluent English is essential; German and/or Dutch would be…