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Office of Information Technology
Opening Date: October 30, 2026
Closing Date: November 16, 2026
Grade / Admin Unit: 25 / Supervisory
Job Class Code: 0163
Salary: $65,985.92 - $93,190.24*/Annually (*Includes 10% recruitment and retention stipend)
Position Number: 060000057
Location: Augusta
Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.
OVERVIEW:
The Department of Administrative and Financial Services (DAFS) Office of Information Technology (OIT) provides enterprise technology services that support the critical and diverse business needs of the State of Maine and its agencies. This position is part of MaineIT Client Technology Services and oversees three connected operational service areas: High-Speed Print, Inventory and Purchasing, and the Copy Center. MaineIT is seeking an experienced operational leader who can provide consistent supervision across these services while giving the High-Speed Print team dedicated day-to-day management. The ideal candidate will have strong leadership, organizational, analytical, communication, and customer service skills, along with experience coordinating people, schedules, inventory, purchasing, production work, and process improvement.
MaineIT is seeking a highly talented individual who will represent our C.A.R.E. values in all that they do. At MaineIT we:
Practice Customer-focus, ensuring that our customers are heard and their needs are met.
Hold ourselves to a high level of Accountability by being transparent with our stakeholders.
Maintain an effective level of Responsiveness by providing timely updates in a proactive manner.
Strive to provide Empathy-driven, people-focused services by applying emotional intelligence skills and behaviors.
DESCRIPTION:
The Supervisor, Data Operations reports to the Director of Client Technologies and provides direct supervision to six employees across High-Speed Print, Inventory and Purchasing, and the Copy Center. The position plans, assigns, coordinates, and evaluates work across two Augusta locations while establishing consistent priorities, procedures, service expectations, and backup coverage.
A central responsibility of this position is providing High-Speed Print with dedicated and visible day-to-day management. The supervisor works closely with the production team, coordinates staffing and schedules, monitors deadlines and quality, strengthens procedures and cross-training, and provides hands-on production coverage when staffing gaps or urgent operational needs require it.
This position also oversees technology inventory and purchasing activities, billing and supporting records, vendor and agency coordination, and Copy Center service delivery. Work requires sound judgment, attention to detail, effective employee coaching, strong customer service, and the ability to improve workflows while maintaining reliable daily operations. The position is eligible for hybrid work, but regular on-site leadership is required based on operational needs. High-Speed Print currently begins operating at 5:00 a.m., and MaineIT intends to establish team coverage across a 5:00 a.m. to 5:00 p.m. service window. The supervisor will coordinate coverage across that window; this does not mean a routine 12-hour workday. Early starts, schedule flexibility, work at both Augusta locations, and occasional hands-on High-Speed Print coverage will be required.
RESPONSIBILITIES INCLUDE A DIVERSE SET OF ISSUES INCLUDING:
Supervision, coaching, performance management, training, and work coordination for six employees across three service areas.
Dedicated day-to-day leadership for High-Speed Print, including staffing,…