We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.
Overview of the role
As a Banquet Server, you will ensure the seamless execution of banquet events to deliver exceptional guest experiences. This role involves all aspects of event service, including welcoming guests, serving food and beverages, and setting up and breaking down event spaces. As a Banquet Server, you will play a vital role in creating memorable experiences for guests while working in a dynamic, team-oriented environment. Your attention to detail and commitment to excellence will help elevate the success of every event.
What you have
Previous experience in hospitality or banquet serving.
Exceptional customer service skills with a guest-first mindset.
Proficiency in using technology such as computers, tablets, POS systems, and iPads.
Strong communication skills, both written and verbal.
Knowledge of food and beverage service practices.
Familiarity with local laws and regulations related to alcohol service and consumption.
High school diploma or equivalent (higher education preferred).
What you’ll do
Knowledge of all beverages to include liquors and wines
Serves guests in an efficient courteous manner following the proper steps of service
Report to work on time and in proper uniform/approved attire
Work as a team with all team members within the hotel
Check station assigned for cleanliness of area
Set up tables with items needed for service such as salt, pepper, cutlery, glassware, dishware
Have necessary tools to run the shift such as tray, pen, corkscrew, crumber
Ability to pair wines with meals
Knowledge of all menu items to include prep time, preparations, sauces, allergies, and accompaniments
Keeping Back of House clean and tidy with all provided guidelines of ‘everything in its place’
Ability to use large descriptors to showcase entrees
Ability to handle station, or when situations arise, ability to let manager/supervisor know
ahead of time so as not to affect the guest experience
Follow cash handling procedures, and must be able to explain shortages and overages
Follow the proper steps of service consistently with every table as outlined in training manual
Bus tables quickly and quietly ensuring no sticky residue is left on the table
Ability to carry banquet tray (with up to 8 entrée plates)
Detail tables and remove items not in use
Never solicit tips
Attend monthly department meetings and daily stand ups
Perform other duties as management requests to service our guests
Ability to use POS (point of sale) system
Follow the procedures addressed in the training manual
Physical Demand
Ability to stand for extended periods of time and in a potentially hot area under a heat lamp
Ability to walk and bend
Ability to lift 25 pounds
Ability to communicate clearly
Corrected vision to normal range
Long hours sometimes required
Mental Demands
Make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Able to work independently, take direction and provide direction to others
Manage differing personalities within the office, the hotel, and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high pressure situations
Benefits
Full-time Associate Benefits
Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees
Part-time Associate Benefits
All above-listed benefits, except for Medical Insurance and Holiday Pay
On-Call Associate Benefits
Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees
Mainsail is an…