Mal Warwick & Associates Inc. - Account Manager, Direct Mail
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Account Manager, Direct Mail
Mal Warwick & Associates Inc.
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Account Manager, Direct Mail
Fully Remote •
LIMITED TO: CA, DC, GA, IL, MA, MD, MI, MN, NC, NJ, NY, PA, SC, VA, WA •
Client Service (DM)
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Job Type
Full-time
Description
This is a full-time position working from one of the states in which we operate, including California, Georgia, Illinois, Maryland, Massachusetts, Michigan, Minnesota, North Carolina, New Jersey, New York, Pennsylvania, South Carolina, Virginia, Washington DC, and Washington state.
Position Summary:
The Account Manager works within Client Services teams to support the Account Leads and execute direct mail fundraising programs on behalf of our clients. The Account Manager works as a liaison between clients, vendors, and internal teams. Account Managers ensure the timely and successful delivery of a wide variety of project management and client-facing duties.
Duties & Responsibilities:
Analytics:
Assist Account Lead in developing client annual plans
Ensure accurate program and project reporting
Assist Account Lead in forecasting client annual expenses
Client Service:
Draft year-long fundraising schedules
Guide production management and design process for projects
Create and manage approval of project budgets
Create draft project strategies
Draft project list orders
Create package specs
Manage production vendors
Manage all project schedules and deliverables
Proof memos, strategy briefs, copy and art for clients
Requirements
Essential Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education, Experience & Knowledge:
Minimum years of experience required: 4
In the following areas: project management, fundraising, advocacy, nonprofit, production management, or similar
Required experience & knowledge:
Experience and comfort with working on multiple projects simultaneously
Working knowledge of Microsoft products (Word, Excel, PowerPoint, Outlook)
Demonstrated effective use of digital tools to manage internal and external workflow and communication (including email, chat, zoom, and online workflow tool)
Basic production knowledge
Desired but not required:
Experience with nonprofit fundraising and/or advocacy
Skills & Abilities:
Communication . Effectively prepares and presents—in both written and verbal formats—with confidence and clarity of ideas
Writing/Editing Skills . Demonstrated clarity and coherence in written materials that is reviewed thoroughly and free from errors
Attention to Detail . Independently and consistently produces thorough and precise work, following standards
Leadership & Accountability . Engages in self-improvement, proactive problem-solving, and supports team success
Collaboration . Proactively supports team success, strengthening group performance and cohesion
Relationship Building . Builds and maintains positive and respectful relationships with internal and external stakeholders, and with a variety of personalities
Adaptability & Change Leadership . Evaluates problems and then produces effective, practical, and applicable solutions
Agency Products & Services . Understands the values their role plays to support agency products and services
Agency Mission, Vision, & Values . Regularly aligns work with client and agency mission and goals
Agency Work Environment . Successfully functions in a high-paced environment, across multiple work priorities, projects, clients, and client issue areas
Client-Success Focused . Demonstrated understanding of individual goals and priorities, and how they…