- Where
- Marousi, Attica, Greece
- Level
- Mid
We are looking for an experienced Services Coordinator to oversee the operations of our Stewarding & Cleaning Staff in 5* hotels/resorts in Athens. You will plan and supervise the activities of an extensive and diverse workforce to ensure the smooth and profitable running of business. You will be just as responsible for dealing with complaints as for scheduling, training and motivating all team members. The Services Coordinator must be able to guide the employees to work as a well-functioning team. Therefore, the ideal candidate will be a team player and an effective leader, able to set examples and foster a climate of cooperation. The goal is to enhance visitors' experience, thus strengthening the hotel's reputation.
Responsibilities
Supervise work at all levels (stewarding, outdoor cleaning, public areas housekeeping, etc) and set clear objectives
Plan activities and allocate responsibilities to achieve the most efficient operating model
Communicate with representatives of the hotel when appropriate (address their complaints, find solutions to problems, offer information etc.)
Deal with scheduling & training issues, shortages in staff or equipment, etc.
Enforce strict compliance with health and safety standards
Requirements
Able to work five (5) days per week in a rotating shift schedule inc. two (2) weekends per month
Proven experience as Hotel Supervisor or relevant role in the Hospitality industry
Fluency in English; knowledge of other languages is a plus
Working knowledge of MS Office; good knowledge of Excel is required
Excellent customer service, decision-making and problem-solving skills
Reliable with an ability to multi-task and work well under pressure
Outstanding leadership skills and a great attention to detail
Degree in Business Administration, Hotel/Hospitality Management or relevant field
Benefits
Gross Salary from 1.500 € to 1.700 € based on experience
120 € ticket restaurant
Laptop & Mobile phone
Private Health Insurance