KEY RESPONSIBILITIES
Support consistent risk reporting across functions, including data collection, quality checks, analysis and timely escalation of material issues
Support the CRO and Risk team in delivering risk communication, training and awareness initiatives across Vietnam
Coordinate Risk & Control Self-Assessment (RCSA) activities and other assigned risk deliverables, including follow-up with business owners, review of submissions and tracking of agreed actions
Support the implementation and day-to-day execution of relevant risk frameworks, methodologies and tools
Maintain local risk policies, procedures, templates and records, and provide risk input on policies, guidelines, standards and process enhancements owned by other functions
Work with other functions to identify and assess risks arising from new products, business initiatives and process changes, and document practical risk considerations and follow-up actions
Support the effective operation of the Risk Management function, including maintaining trackers, preparing management information and coordinating recurring deliverables
Support second-line monitoring and challenge across risk identification, assessment, response, monitoring and reporting; raise gaps and recommendations to senior Risk colleagues where judgment or escalation is required
Coordinate operational incident management activities, including intake and classification, timeline tracking, review and constructive challenge of impact assessments, root cause analysis and corrective actions, maintenance of supporting records, escalation of delays or quality gaps, and preparation of incident reporting and trend analysis
Monitor relevant local regulatory developments and support assessment and communication of their risk management implications
Support the effective operation of local Risk Committees by coordinating agendas and papers, preparing risk summaries, recording decisions and tracking actions to closure
KEY REQUIREMENTS
Candidates should have the following:
At least 5 years of relevant working experience, preferably in Risk Management, Compliance, Audit, Finance/Actuarial, Operations
Self-starter who can take ownership of assigned deliverables and work independently once objectives and expected outcomes are clear
Continuous learner with the ability to gather and synthesize information from different sources into clear findings and actions
Curious and constructive challenger who is willing to ask questions, test assumptions and raise concerns with appropriate support
Strong planning, organization and execution skills, with the ability to manage multiple deadlines
Good working knowledge of risk frameworks, internal controls and regulatory requirements, with willingness to deepen technical and business expertise.
Ability to work effectively in a team and build constructive working relationships across functions.
Strong analytical, written and verbal communication skills, with the ability to present issues clearly and concisely
Diversity & Ethics – Shows respect and sensitivity for cultural diversity, treats people with respect regardless of their position or status, exhibits high standard of integrity in decision making, and adheres to extremely high ethical codes of conduct
Fluency in Vietnamese and professional working proficiency in English are preferred
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all…