The Technology function in Manulife Philippines is responsible for enabling business growth, operational efficiency, and customer and agent experience through reliable, secure, and scalable technology solutions.
The Delivery Lead - Operations and Health Technology is a senior technology leadership role accountable to deliver and maintain all technology initiatives supporting Operations and Health portfolio in Manulife Philippines. The incumbent is accountable for planning, prioritization, delivery execution, quality, and value realization across all Operations and Health initiatives. The role serves as the single point of accountability and primary technology partner to Operations and Health business leaders, ensuring predictable delivery, strong governance, and alignment with Manulife’s broader technology and data strategy.
In addition to portfolio delivery accountability, this role also owns the Business Analysis capability for Manulife Philippines. The incumbent is responsible for setting direction, standards, and capability maturity for Business Analysis across all portfolios, ensuring high quality requirements, strong business alignment, and consistent ways of working.
This is a dual role combining portfolio ownership for Operations and Health and enterprise wide leadership of the Business Analysis capability for Manulife Philippines.
Responsibilities:
Delivery Lead - Operations and Health Technology Own end to end delivery outcomes for the Operations and Health technology portfolio, including scope, timelines, quality, budget alignment, and business value.
Act as the primary technology counterpart for Operations and Health business leaders and sponsors, ensuring strong alignment between business priorities and technology delivery.
Lead early technology engagement during ideation, business case development, and Book of Work planning to ensure realistic estimates and delivery assumptions.
Govern project execution and BAU squads delivery through regular checkpoints, actively managing risks, dependencies, and delivery constraints across Operations and Health initiatives.
Remove delivery blockers, manage cross squad dependencies, and drive effective prioritisation to ensure teams focus on the highest value outcomes.
Provide leadership and direction to PMs, BAs, Engineers, QA, and Scrum Leads to ensure strong planning, execution, and delivery discipline.
Ensure solutions meet quality standards, including scalability, security, performance, and operational readiness.
Business Analyst Capability Lead Work closely with Capability Leads (PM, BA, Engineering, QA, Architecture) to secure the right skills, capacity, and delivery standards for portfolio initiatives.
Lead and mature the Business Analysis capability for Manulife Philippines, including requirements quality, analysis standards, tools, ways of working, and alignment to business outcomes across all portfolios.
Own Business Analysis standards, methods, templates, and tools, and ensure consistent application across all portfolios.
Accountabilities (Individual / Shared):
Individual Accountabilities
Delivery Lead - Operations and Health Technology
Accountable for delivery and business outcomes of Operations and Health initiatives and fixed capacity BAU squads, within agreed timelines, budget, and quality.
Build, develop, and retain strong delivery talent by supporting hiring, onboarding, coaching, and ongoing development of team members.
Accountable for building and owning delivery plans, including scope, schedule, cost, resourcing, risks, and issues.
Accountable for ensuring fixed capacity BAU squads deliver business value, working closely with business sponsors and Squad Product Owners.
Foster a strong delivery culture focused on accountability, collaboration, and continuous improvement.
Own stakeholder engagement, communication, and reporting across relevant governance forums.
Provide clear direction, prioritisation, and decision making to delivery teams to enable effective…