Manulife's ambition is to become Hong Kong and Macau's number one customer choice and digital customer leader. Distribution is central to that ambition. The Director, Business Management turns Distribution's strategic direction into a governed portfolio of initiatives, plans and results.
The role reports to the Senior Director, Business Management, Distribution and partners closely with Distribution leadership and other functions. It owns strategic initiatives end to end, from strategy formulation, business case, execution and benefits realisation. It also owns Distribution's communication with both internal teams and distribution channels. The role needs structured thinking, commercial judgement and the ability to influence senior stakeholders across functions.
Position Responsibilities:
Distribution Growth Strategy
Drive the development of strategies and initiatives to enable distribution growth ambition
Work closely with product & proposition, marketing, health and other functions to formulate and execute strategy
Track regulatory developments, macroeconomic trends and market outlooks to shape the distribution enablement strategy
Strategy Execution and Portfolio Governance
Lead governance of the distribution strategic initiative portfolio
Turn strategic direction into structured workplans, timelines, milestones and deliverables
Set clear priorities, accountabilities and performance measures for strategic initiatives
Review and challenge initiative plans to make sure they align with strategic, commercial and financial objectives
Support investment prioritisation and funding decisions across competing initiatives
Support key business transformation efforts
Partner with finance to monitor key strategic and financial results, including spend effectiveness and forecasts
Distribution Communication
Own distribution internal communication plan on strategic priorities, changes and progress
Lead communication of new initiatives, programmes and changes to distribution channels to enable buy-in and adoption
Prepare executive-level presentations, business updates and management reports for senior leadership
Stakeholder Management
Partner with distribution channels, product & proposition, customer & marketing, finance and other functions to align on priorities and execution
Act as a trusted thought partner to distribution leadership, offering structured insights, fact-based recommendations and clear storytelling
Facilitate cross-functional collaboration to deliver on time and effectively
Required Qualifications:
Skills and Competencies:
Strong structured problem-solving and analytical skills, with the ability to turn complex information into clear insights and decisions
Strong business sense and understanding of the commercial drivers of insurance distribution
Proven track record of leading strategy execution, portfolio or PMO governance, or transformation programmes
Excellent written and verbal communication, including executive presentations and change communication to large frontline audiences
Strong stakeholder management and influencing skills with senior leaders and across functions
Able to manage multiple priorities and lead without formal authority in a fast-changing environment
Qualifications:
Bachelor's degree in Business, Finance or a related discipline; MBA an advantage
10–15 years of relevant experience in strategy, management consulting, business management, or distribution strategy
Prior experience in insurance, financial service or wealth management preferred
Fluency in English and Cantonese required; Mandarin an advantage
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider,…