The Director, Group Benefits Risk Oversight, is responsible for providing independent second-line risk oversight and effective challenge to the Group Benefits business, with a strong focus on understanding the business, its operations, and the risks that could affect customers, plan sponsors, financial performance, regulatory obligations, and strategic objectives.
Reporting to Canada Segment Risk, you will work closely with leaders and teams across Group Benefits, such as Disability, Health and Dental, Underwriting, Plan Administration, Product, Distribution, and Transformation. The role requires someone who can look across these areas, identify themes and interconnected risks, and provide a broader risk perspective on how business decisions, operational challenges, and change initiatives could affect Group Benefits.
The successful candidate will combine strong knowledge of the Group Benefits business with risk management expertise, providing oversight across risk and control self assessments, issue management, change, third-party risk, operational resilience, and emerging risks.
Position Responsibilities
Provide independent second-line risk oversight and effective challenge across the Group Benefits business, leveraging a strong understanding of its products, operations, strategic priorities, customer commitments, and risk profile.
Establish strong relationships with leaders and subject matter experts across all business functions.
Identify and assess risks arising from Group Benefits operations and business practices, such as claims management, underwriting, plan setup and administration, customer and plan sponsor servicing, and third parties.
Look across individual issues and business areas to identify systemic risks, recurring themes, common root causes, and opportunities to strengthen the overall Group Benefits control environment.
Assess how strategic initiatives, business transformation, technology implementations, process changes, new products, and operating model decisions could change the Group Benefits risk profile.
Provide oversight and challenge of Group Benefits risk and control self assessments, issue and corrective action management, change risk assessments, third-party risk assessments, operational resilience, and critical operations.
Review and challenge the adequacy of controls and mitigation strategies, with particular focus on whether they address the underlying drivers of risk and produce sustainable business outcomes.
Monitor emerging risks and trends that could affect Group Benefits, including changes in customer expectations, workforce and capability, technology and automation, fraud, regulatory expectations, third-party dependencies, and the broader benefits and insurance environment.
Connect risk information across Group Benefits to provide senior leaders with a forward-looking view of concentrations, trends, vulnerabilities, and emerging concerns, rather than assessing issues solely in isolation.
Provide clear and practical risk insights to Group Benefits senior leaders and governance committees, helping management understand both individual risks and their potential broader business implications.
Partner constructively with first-line stakeholders to strengthen risk management practices while maintaining appropriate second-line independence and effective challenge.
Support regulatory reviews, audits, investigations, and other governance activities affecting Group Benefits.
Bring insights from Group Benefits into the broader Canada Segment Risk organization and contribute to the continued evolution of risk frameworks, methodologies, and reporting.
Required Qualifications:
8–10+ years of relevant experience in Group Benefits.
Relevant experience in insurance operations, risk management, audit, compliance, or a related discipline.
Bachelor’s degree in Business, Finance, Risk Management, Accounting, or a related discipline.
Strong knowledge of the Group Benefits business and operating environment, with…