We’re looking for a Member Set Up Administrator to join our Insurance Operations team at MGS. In this role you will provides essential administrative and operational support to the Group Benefits Medical Underwriting function , helping ensure applications and related requests are accurately reviewed, set up, routed, and prepared for underwriting assessment. The position serves as an important coordination point among Medical Underwriters, Plan Administrators (PA), Plan Member Administrators (PMA), Admin Advantage (AA), and other business partners.
Position Responsibilities:
Evidence of Insurability (EOI)
Process Evidence of Insurability forms, including determining whether underwriting is required and validating Client Maintenance information to ensure the member’s request aligns with the applicable plan contract.
Set up MedOne records for excess and late applicants.
Contact the PA, PMA, or AA for applications that are not in good order or require additional information.
Create WIT inquiries to forward EOI or Beneficiary forms and follow up with PMA when required.
Create RushTAT requests for PMA when applicable.
Return Mail
Process Return Mail by checking the system for an updated member address.
When no updated address is available, coordinate with the PA or AA to obtain the correct information and update MedOne accordingly.
For PA letters, create a WIT inquiry to verify the address on the system.
GB_Medical_Underwriting Mailbox
Manage the group's mailbox, which receives responses to MSA inquiries and inquiries from PA, PMA, AA, and RGOs, including Service Representatives, Account Executives, and Group Underwriters.
Review responses to determine whether sufficient information has been received to complete a pending application setup. Once complete, assign the application to an Underwriter.
Handle referrals from GB Medinq and Underwriters requiring MSA input.
Create WIT inquiries to PDS and RGOs to validate contract information when there are discrepancies in benefit structures.
Monitor GBMU folders to support timely handling of incoming work.
Create and index CSDs as required.
Escalations and Special Handling
Handle escalated cases requiring additional review, coordination, or follow-up.
Process Overage Dependent Requiring Special Attention applications in accordance with established handling requirements.
Required Qualifications:
Fresh graduates are welcome to apply.
Bachelor’s degree holders: preferably At least 1 year of relevant back-office experience preferred (e.g., data entry, document processing, administrative support)
Basic proficiency in MS Office applications (Word, Excel, PowerPoint)
Familiarity with web browsers and common business applications
Ability to compose grammatically correct, clear, and concise written communication
Minimum typing speed of 35 WPM with high accuracy
Preferred Qualifications:
Strong attention to detail with the ability to accurately review, validate, and maintain member information and documentation.
Good technical and analytical skills , including proficiency with systems, databases, and data validation.
Effective communication and customer service skills when working with members, stakeholders, and cross-functional teams.
Strong organizational and problem-solving skills , with the ability to prioritize multiple tasks, identify discrepancies, and resolve issues appropriately.
Adaptable and collaborative , with the ability to work effectively in a dynamic environment and contribute positively to team goals.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us,…