John Hancock Retirement is redefining our US Retirement business to help customers save for retirement. The team delivers digital experiences and retirement-platform capabilities that support customer journeys, servicing, and operational workflows. The Product Manager plays a key role in turning business strategy and customer needs into valuable software solutions.
The Product Manager owns the feature-level roadmap and product outcomes for an assigned set of digital experiences and retirement-platform capabilities within the strategic direction set by Product Domain Leads (PDLs) and Product Strategy. PDLs own the capability-level roadmap, informed by PM insights and recommendations. Working within a SAFe agile model, the PM translates strategy, vision, and OKRs into well-defined problems, prioritized feature recommendations, and measurable outcomes.
You will lead product discovery through subject matter experts, Customer Service, Sales, and other business partners; guide feature definition and delivery with engineering and design; and own success measures, launch readiness, and post-launch improvement. The role requires 5+ years of experience demonstrating strong product judgment, communication, and influence, along with demonstrated digital/software product-management and delivery skills.
Position Responsibilities:
Own feature discovery, planning, delivery, launch, adoption, and continuous improvement of assigned product capabilities and features.
Own the feature-level roadmap aligned with PDL-owned capability roadmaps; influence strategic direction of your product domain through insights and recommendations.
Lead discovery through SMEs, Customer Service, Sales, and business partners; translate feedback and research into problem statements, assumptions, and validation needs.
Partner with engineering, architecture, UX/design, analysts, and Product Owners to validate solutions, define features and acceptance criteria, and resolve delivery trade-offs.
Define success measures before development; establish baselines as data becomes available and use post-launch adoption and outcomes to guide improvements.
Recommend feature priorities based on needs, strategy, regulatory obligations, risk, dependencies, and capacity.
Engage Legal, Compliance, Risk, Security, Operations, and Marketing early to ensure the end product meets the business, security, and compliance needs.
Align and manage work with vendors and business partners on solution needs, integrations, delivery expectations, and operational readiness.
Build alignment on product direction through clear problem framing and evidence-based recommendations.
Communicate roadmap priorities, risks, decisions, trade-offs, and outcomes to business and technical stakeholders.
Required Qualifications:
Bachelor’s degree and 5+ years of relevant product management experience, with relevant retirement services and recordkeeping domain experience preferred.
Strong understanding of the software product lifecycle and agile delivery (SAFe preferred), including discovery, feature roadmaps, requirements, solution validation, launch, and iteration.
Demonstrated ability to translate customer and business needs into clear problem statements and features, build evidence-based prioritization recommendations, and define success measures.
Excellent interpersonal, motivational, influencing and relationship-building skills.
Exceptional written and oral communication skills, including a developed ability to present to audiences of varying backgrounds and expertise.
Demonstrated ability to lead product work across engineering, design, Product Owners, and business partners, influencing decisions and resolving trade-offs without direct reporting authority.
Strategic thinking and ability to adapt plans based on competing product needs, dependencies, and uncertainty while maintaining the foundational commitments to product outcomes.
Ability to work under pressure to meet key deadlines.
When you join our team:
We’ll…