Work With The Best
We are building the premier outdoor living company in the country by creating a “family of family companies” across the nation. Now you can build your landscaping career with the best, working in one of our many company locations nationwide. Learn from the top experts in the field and work on some of the country’s largest and most complex landscape projects. Take advantage of opportunities to share and exchange best practices across our network. The opportunities are endless.
POSITION SUMMARY: Mariani Landscape is hiring a Client Administrator. As a Client Admin, you are a key point of contact for our clients and a trusted partner to our internal teams. You will provide administrative, operational, and customer service support, handling client inquiries, service requests, billing support, and account maintenance. You will work closely with Client Representatives, Operations, and Accounting to deliver an exceptional client experience and keep services running efficiently.
JOB DUTIES AND RESPONSIBILITIES:
Respond to client questions about services, billing, contracts, and accounts in a timely, professional manner
Coordinate communication between clients, Client Representatives, Operations, and other internal departments
Create, maintain, and update client records in company systems, including billing, contact, service, and property details
Process and track service requests, account changes, and follow-up items through completion
Support client onboarding and ensure accurate account setup
Manage contracts, change orders, renewals, and service agreement documentation
Assist with billing inquiries and coordinate resolution with Accounting and Operations
Help resolve client concerns and escalate issues that need additional support or decisions
Serve as a primary contact for client inquiries by phone, email, and other channels, and assist with Office Coordinator duties as needed
Keep accurate documentation of client communications, requests, and resolutions
Generate reports and provide administrative support as requested
Identify opportunities to improve client service processes and operational efficiency
Help train new team members, share client feedback, and pitch in on other department or business needs, such as snow removal emergencies or holiday retail
QUALIFICATIONS:
Two or more years of customer service, administrative support, client support, or related experience
Strong verbal and written communication skills
Strong organizational and time management skills, with the ability to manage a high-volume workload and juggle competing priorities
Proficiency in Microsoft Office, including Outlook, Word, and Excel
High accuracy and attention to detail
Strong problem-solving and customer service skills
Associate degree in Business Administration, Communications, or a related field (not required)
Experience in landscaping, construction, property management, or another service-based industry
Experience with CRM, ERP, or service management software, including Aspire or similar business management software
The Perks
401(k) plan with company match
Medical insurance
Dental insurance
Vision insurance
FSA/HSA
PerkSpot
Long-Term Disability and Life Insurance
Paid time Off
Tuition Reimbursement (after one year of service)
Pay Transparency
Mariani Enterprises LLC is committed to pay transparency and equity among all employees and provides employees with an environment where pay transparency and dialogue on compensation are allowed. Mariani Enterprises LLC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.
Position Range:
$21.00 - $25.00 per hour
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Mariani Enterprises,…