WE TAKE YOU ABOVE BEYOND
Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.
Job Scope
At Marina Bay Sands, a butler plays a vital role in ensuring the highest standards of seamless and personalized guest journey in Paiza and Paiza Royal Collection, starting from pre-arrival to departure. The butler is responsible for overseeing all aspects of a guest’s experience, including pre-arrival arrangements, smooth check-in and arrival processes, personalized in-house services, and memorable departure and a fond farewell. The butler will strive to listen attentively, observe the details, and create opportunities for meaningful interactions with the aim of anticipating every guest's needs and wants.
The role of the butler is multifaceted, combining skills from various departments such as Call Center, Front Office, Housekeeping, Guest Services, Concierge, Reservations, Food and Beverage, Transportation, and Facilities. This integration allows the butler to manage a wide range of tasks, from coordinating special requests and room preparations to arranging dining experiences and transportation. The butler is committed to delivering an exceptional and memorable stay for each guest by ensuring that every detail is meticulously managed and personalized throughout their journey at Marina Bay Sands.
Job Responsibilities
Ex ecute Butler Command Centre Operations and Core Tasks
This role is based at Perennial Business City in Jurong East, Singapore.
Takes accountability and ownership with every guest in Paiza Collection in ensuring purposeful engagement and seamless experience in each of their stay.
Diligently studies the guest profile of incoming arrivals, including but not limited to checking on guest history, conducting research on internet or social media platforms, sending out pre-arrival email and respond promptly, making amenities requisition, assisting with guests requests effectively over the phone, taking in-room dining orders, placing the order over POS (Point of Sales) system, dispatching job to floor butlers as and when required, coordinating among internal and external stakeholders/vendors via MS Teams, messaging and other operational-related systems.
Communicates and responds to guests professionally and accurately over the phone, emails, and messaging systems.
Assists guests with limousine/taxi bookings, dining, attractions, entertainment, and wellness program reservations/ticket purchase, curated itinerary and local recommendations, and any other guest queries/requests.
Makes appropriate dining recommendations, proficiently takes in-room dining order, promptly communicates with floor butlers to serve the order and organize clearance of soiled dishes.
Orchestrates and communicates with floor butlers and relevant stakeholders for celebrations of guests’ special occasions with creativity and customization.
Proactively coordinates with floor butlers for guests’ pre-departure arrangement, packing and luggage assistance, booking of limousine, ensures accuracy of bill settlement and extends seamless check-out and fond farewell.
Addresses any security incidents and feedback to Butler Management.
Resolves feedback and guest challenges with good standard.
Rotates to any taskforce when operationally required.
Rotates to butler floor operations as and when designated (located at Marina Bay Sands).
Adapts to changes and ensure adherence to organizational operating procedures and service standards.
Performs any other duties and responsibilities as and when assigned by Management.
Perform Service and Operational Excellence
Performs all tasks in accordance with Forbes Travel Guide 5-star standards and Paiza Butler service guidelines.
Always exhibits exceptional service to guests and fellow employees.
Ensures handover between shifts are communicated effectively.
Attends daily pre-shift briefing and post-shift debrief, and job-related…