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Job Summary
The Senior Project Manager will lead the planning and coordination of arena operational-readiness workstreams from development through pre-opening, commissioning, test events, handover and early operations. The role will bring venue-operator and event-delivery expertise into design reviews; develop operating plans, SOPs, procurement and licensing requirements; coordinate stakeholder and authority interfaces; and ensure guest, artist, workforce, crowd-safety and back-of-house considerations are integrated into project decisions. Provide clear plans, reporting, risk escalation and practical delivery support to the Vice President, Arena.
Job Responsibilities
Venue Development and Operator Input
Provide structured operator input into arena design, development and technical coordination, with emphasis on event operations, guest journeys, front-of-house, back-of-house, artist operations, crowd flow and precinct interfaces.
Review drawings, plans, specifications, operational narratives, mock-ups and submissions, identifying operational risks, constraints and opportunities early.
Coordinate Arena Operations feedback, document decisions and track agreed requirements through response and close-out.
Work with project teams and advisers to balance operational outcomes with safety, licensing, programme, budget and project constraints.
Pre-Opening Mobilisation and Operational Readiness
Develop and maintain the integrated operational-readiness plan, milestones, dependencies, risks, actions and readiness reporting.
Coordinate the development of operating models, Concepts of Operations, SOPs, venue handbooks, event-day plans and departmental readiness requirements.
Plan operational participation in commissioning, inspections, integrated systems testing, familiarisation, simulations, mock events and opening-readiness exercises.
Track handover documentation, training, defects, outstanding works, licences, permits and acceptance evidence affecting operational readiness.
Event Operations, Guest Experience and Crowd Management
Develop practical operating frameworks for concerts, entertainment, corporate events and other arena uses, covering ingress, egress, crowd management, patron flow, event logistics and venue changeovers.
Champion a guest-first operating approach across premium, VIP, artist, public and accessible guest journeys while maintaining safe and efficient operations.
Coordinate operational interfaces across security, fire safety, facilities, cleaning, catering, ticketing, technology, production, hospitality, transport and precinct stakeholders.
Support event-readiness reviews and early-event delivery, capturing lessons learned and implementing improvements.
Licensing, Safety, Risk and Compliance
Coordinate operational licensing, authority engagement and compliance planning with the responsible MBS functions and external agencies.
Maintain operational risk, issue and action registers and ensure material concerns are documented, assigned and escalated.
Integrate crowd safety, patron welfare, emergency planning and safe operating requirements into venue plans and procedures.
Support audit-ready documentation and evidence for operating approvals, readiness gates and management assurance.
Procurement, Budget and Vendor Readiness
Define operational equipment, service, supply and mobilisation requirements and support scopes, specifications, procurement planning and evaluations.
Coordinate vendor mobilisation, service-readiness plans, training, testing and operational integration.
Support budget development, cost tracking and prioritisation of operational-readiness expenditure.
Identify practical efficiencies while protecting safety, guest experience, operational capability and opening readiness.
Stakeholder Leadership and Team Development
Lead cross-functional…