WE TAKE YOU ABOVE BEYOND
Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.
Job Responsibilities
Operations & Guest Experience
Maintain Spa wet areas, lounges, changing rooms, prep areas, and back-of-house to standard
Carry out opening and closing duties; set up before first booking and reset at end of day
Greet guests, offer refreshments, explain facilities and etiquette, and escort when needed
Monitor areas to maintain comfort, safety, and cleanliness; respond quickly to requests
Handle feedback professionally and escalate concerns to the Spa Assistant Manager
Set up rooms, restock supplies, and support quick turnarounds between appointments
Financial & Commercial Management
Replenish linen, towels, robes, slippers, and amenities to par levels
Collect soiled linen and coordinate with Laundry for timely turnaround
Support stock counts, storeroom organisation, and product rotation
Report breakages, damage, low stock, and wastage promptly
Sales, Marketing & Brand Representation
Represent the brand through grooming, warm service, and professional communication
Keep retail displays clean, stocked, and well presented
Refer booking and product enquiries to Reception; reinforce facility information and etiquette
People & Associate Relations
Work closely with Therapists, Reception, and other departments to keep operations smooth
Attend briefings and give handovers on cleanliness, stock, and maintenance needs
Follow hotel policies and maintain professional conduct
Training & Talent Development
Complete required training (service, hygiene, safety, fire life safety, and security) on time
Follow SOPs, checklists, and brand standards; seek feedback to improve
Support new team members by demonstrating set-up and cleaning
Administration & Reporting
Complete checklists, cleaning schedules, and required logs (e.g., temperature/humidity)
Support Reception with admin tasks (e.g., guest forms, stock checks, guest flow)
Report maintenance issues, hazards, and incidents promptly and follow through to closure
Projects & Pre-Opening Support
Support Spa projects (deep cleans, seasonal set-ups, minor reorganisation)
Support pre-opening tasks (set-up, stocking, checklists, trial runs)
General Responsibilities
Keep all Spa areas clean and sanitised (showers, steam/sauna, toilets, changing rooms)
Follow hygiene and infection-control procedures; use, label, and store chemicals safely
Follow safety, fire life safety, and security procedures
Able to stand for long periods and lift/carry linen and supplies safely
Carry out other duties as assigned
Performance Evaluation Criteria
Standards: Spa cleanliness, hygiene, and presentation maintained throughout operating hours
Guest experience: courteous, responsive service; clear orientation; timely escalation
Readiness: linen/amenities kept in stock; par levels and rotation followed
Compliance: safe chemical use; logs completed; safety and security followed
Team contribution: punctual, reliable, clear communication, strong teamwork
Job Requirements
Education & Certification
High school completion (or equivalent)
Basic First Aid/CPR certification is preferred
Experience
Minimum 2 years’ experience in a luxury spa, hotel, gym, or housekeeping environment
Demonstrated experience managing linen and amenities and maintaining luxury-standard cleaning and presentation
Other Prerequisites
Warm, service-led communicator (basic English required; other languages a plus)
Detail-oriented, hygiene-first, and presentation-focused
Reliable, organised, and able to prioritise
Collaborative, adaptable, and willing to support across functions
Physically fit for a fast-paced environment
Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules,…