Be the First Calm, Clear Step for Someone Looking for Support
💰 Compensation: 800–1,000 USD/month (DOE)
🕘 Working Hours: Monday–Friday, 40 hours/week - 9am–5pm or 12pm–8pm US Central Time ( may require some weekend work )
📍 Location: Fully Remote - Costa Rica or Panama
💼 Employment: Full-time
The Opportunity
For many people, an intake call is the first time they've said out loud that they need help.
As a Client Intake Specialist , you'll be the first point of contact for people enquiring about our therapy and coaching programs.
You'll speak with new enquiries, understand what they're looking for, assess whether the program is genuinely appropriate for them, explain what the program involves and what it costs, and make sure they finish the call knowing exactly what their next step is.
This isn't a sales role.
Your job is to make an accurate, thoughtful assessment -not to persuade someone to become a client.
Sometimes that means booking someone directly with a therapist because they're a strong fit and ready to proceed. Sometimes it means being honest that the program isn't the right fit right now.
Either outcome is a successful call when the person has been listened to, properly assessed and given clear information.
🤝 What You'll Do
You'll take ownership of each intake from beginning to end.
Your responsibilities will include:
Joining scheduled video calls with new enquiries and managing each call from beginning to end.
Starting with a short suitability screening question before moving into the wider conversation.
Understanding what the person is looking for and what support they need.
Asking appropriate questions about sensitive subjects calmly and respectfully.
Assessing whether someone is a suitable fit for the program.
Explaining the program clearly and naturally, using your own words rather than reading from a script.
Clearly communicating practical requirements, expectations and cost.
Recognising when someone isn't the right fit and ending the conversation with care and clarity.
Booking suitable clients directly with the appropriate therapist when they're ready to proceed.
Recording a clear reason and outcome when someone isn't a fit or isn't ready to move forward.
Completing the call log accurately before moving on to the next call -every time.
Keeping client information and records organised and up to date.
Learning and confidently using new software and systems.
Working independently while staying connected with the wider team.
🧠 What We're Looking For
We're looking for someone who is calm, organised, perceptive and genuinely comfortable talking to people about difficult or personal subjects.
You'll ideally have previous experience in a screening, intake, triage, coordination or client-facing role, particularly where you've needed to ask sensitive questions, assess suitability or explain practical requirements clearly.
Relevant experience may include:
Healthcare or patient coordination
Therapy or mental health intake
Coaching or wellness
Client intake or screening
Call centre intake
Customer or client support
Care coordination
Other structured assessment or triage roles
You'll also need:
Strong spoken and written English.
A calm, neutral manner on video calls.
Confidence discussing sensitive topics, including mental health and cost.
The ability to ask direct questions without making people feel uncomfortable or rushed.
The ability to explain requirements plainly and consistently.
Excellent organisation and attention to detail.
A habit of documenting things immediately rather than relying on memory.
Confidence in learning new software and systems quickly.
The ability to work independently with minimal supervision.
Availability to work the required US Central Time hours.
To be based in Costa Rica or Panama.
🎯 What Success Looks Like
Success in this role isn't measured by how many people you convince to book.
It's measured by the quality and accuracy of each conversation.
You'll be successful when you…