Job Description:
The Opportunity
Are you passionate about building resilient, high-performance cloud environments?
As our Cloud Operations Lead , you will be the guardian of operational excellence for Mars' global hybrid and multi-cloud landscape. Based in Warsaw, you will take ownership of incident prevention, crisis recovery, and continuous operational modernization across Azure, AWS, GCP, and on-premises systems.
Collaborating closely with our Cloud Center of Excellence (CCoE), technical platform owners, and strategic managed service partners, you will champion a proactive, automation-first culture that ensures our global operations run smoothly 24/7/365.
What You’ll Do (Your Impact)
1. Champion Global Infrastructure Reliability
End-to-End Visibility: Oversee the operational health, performance, and availability of multi-cloud environments (Azure, AWS, GCP) alongside foundational on-premises infrastructure.
Proactive Observability: Implement state-of-the-art monitoring and telemetry tools to anticipate capacity bottlenecks and resolve performance degradations before they impact the business.
Smart Capacity Planning: Forecast future workload demands, partnering with architecture teams to proactively scale resources and tooling efficiently.
2. Lead Incident Prevention & Crisis Resolution
Crisis Leadership: Serve as the regional escalation authority for major infrastructure incidents during your time zone, collaborating seamlessly in a global "follow-the-sun" model.
Continuous Learning: Facilitate constructive Post-Incident Reviews (PIRs) and retrospectives, turning unexpected disruptions into long-term architectural improvements and preventative measures.
Governance & Safeguards: Act as the trusted approval authority for critical changes, elevated access requests, and environment promotions to minimize downtime risk.
3. Drive Automation & Operational Rigor
Automate Everything: Champion automated workflows and modern scripting to eliminate manual toil across provisioning, patching, backup routines, and routine maintenance.
ITSM Excellence: Spearhead robust, pragmatic IT service management practices (Incident, Problem, Change, Configuration/CMDB, and Disaster Recovery drills).
Security & Compliance: Partner with security champions to enforce least-privilege access, monitor potential vulnerabilities, and uphold enterprise compliance benchmarks across all cloud estates.
4. Partner & Elevate Third-Party Delivery
Vendor Collaboration: Lead regular service reviews and operational rhythms with external managed service providers and cloud engineering teams.
Technical Guidance: Provide clear direction, foster vendor capability and autonomy, and ensure partners deliver to Mars’ high standards of quality and efficiency.
What We’re Looking For
Core Requirements
Proven IT Experience: 5+ years of hands-on experience across enterprise platforms, infrastructure, or cloud engineering.
Multi-Cloud Proficiency: Solid operational knowledge of at least two major public cloud platforms ( Azure, AWS, or GCP ), paired with a firm grasp of core compute, network, and storage fundamentals.
Crisis & Incident Composure: Demonstrated experience troubleshooting complex distributed systems and coordinating technical teams through major incidents.
Pragmatic Leadership: Strong stakeholder management and communication skills, with the ability to bridge conversations between technical engineers, vendor partners, and business stakeholders.
Security-First Mindset: Practical experience managing access control, identity governance, and foundational cloud security principles
Bonus Points (Desirable)
Relevant cloud certifications (e.g., Microsoft Azure Administrator Associate / Solutions Architect , AWS Certified SysOps / Solutions Architect , or GCP Cloud Engineer ).
Established background working with modern ITSM frameworks (ITIL) and enterprise observability platforms (e.g., Datadog, Dynatrace, Splunk, Azure Monitor).
Experience partnering with external Managed…