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Job Summary
Be the Welcoming Face of Care – Per Diem Practice Assistant II
MGH Everett Family Care Clinic
Are you organized, friendly, and great at keeping things on track? Join our team as the welcoming, reliable presence who keeps a busy clinical practice running smoothly. You'll support patients and providers through a wide range of administrative and front-desk tasks. This role does not involve direct patient care.
What You'll Do
• Greet patients and manage scheduling, check-in, and check-out
• Answer phones, help callers with routine questions, and book appointments
• Handle messages about prior authorizations, provider questions,
prescription refills, and test results
• Process billing forms, accept co-payments as needed, and scan documents into patient medical records (LMR)
• Request medical records and lab results, and keep patient files and appointment records up to date
• Manage mail and faxes, print schedules, and prepare forms, memos, and other documents
• Serve as a "Super User" for scheduling, registration, and billing systems, and help train others
Grow With Us
Build your skills with the support of an experienced team. As your expertise grows, you may take on more advanced work, such as surgical scheduling and schedule changes or blocking.
Specific duties may vary by department.
Qualifications
What You'll Do
Serve as a key point of contact by phone—handling non-routine calls, resolving routine issues, and taking complete, accurate messages
Write and edit clear, professional emails, memos, and letters
Keep the office running smoothly with filing, copying, scanning, printing, and faxing
Juggle multiple priorities, manage your time and others' schedules, and follow established protocols and systems
What You Bring
High School Diploma or equivalent (required; experience cannot substitute)
2–3 years of office experience
Proficiency with Microsoft Office and a solid understanding of office operations
Strong written and verbal communication skills
Excellent organization and time management
Preferred: Certified Medical Administrative Assistant (CMAA)
Why Join Us
Meaningful work that supports patients, providers, and colleagues
A collaborative, supportive team that values your contributions
Opportunities to grow your skills and career within Mass General Brigham
Ready to make an impact? Apply today!
Additional Job Details (if applicable)
Looking for meaningful work with a flexible schedule? Join our clinical operations team and help create a positive, efficient, and compassionate experience for every patient who walks through our doors.
At a Glance
Schedule: Per diem, day shifts, onsite, with the opportunity to work 30–40 hours per week when needed
Pay: Starting at $20.00 per hour, with higher rates based on your years of experience
Location: MGH Everett Family Care Clinic, 19 Norwood Street, Everett Ma.
Remote Type
Onsite
Work Location
19 Norwood Street
Scheduled Weekly Hours
0
Employee Type
Per Diem
Work Shift
Rotating (United States of America)
Pay Range
$17.71 - $24.94/Hourly
Grade
3
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications;…