Site: The Brigham and Women's Hospital, Inc.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Be the Welcoming Face of Patient Care
Are you organized, friendly, and ready to make a difference every day? Join our practice team and help patients feel welcome from their first phone call to check-out. Working under general supervision, you'll keep our office running smoothly by handling scheduling, check-in, check-out, and other key administrative tasks.
What You'll Do
• Greet and assist patients, and support check-in and check-out
• Answer phones, help callers with routine questions, and schedule appointments
• Manage appointment records and print daily schedules
• Handle messages about prior authorizations, prescription refills, test results, and provider questions
• Process billing forms, scan documents into Epic, and accept co-payments as needed
• Request medical records and lab results, and keep patient files organized
• Open and distribute mail and faxes, and type forms, records, schedules, and memos
• Serve as an Epic Super User for scheduling, registration, and billing, and help train teammates
Why You'll Love It
• Meaningful impact: Shape the patient experience every day
• Epic training provided: Build valuable, in-demand skills on the job
• Room to grow: Take on advanced work, such as surgical scheduling and schedule management, as your skills develop
• Team support: Work closely with providers and colleagues in a fast-paced clinical setting
Actual job duties may vary by department.
Qualifications
What you Bring
Bilingual in English and Spanish (required)
High school diploma or GED
At least 1 year of applicable work experience
Additional office systems training or post-high school education (preferred)
Intermediate typing/data entry and strong computer skills
Intermediate knowledge of medical terminology, insurance types, referrals, and registration/fiscal information
A professional, courteous, and clear communication style – verbal and written
Strong organization and multitasking skills, with knowledge of practice operations and compliance requirements
Why You'll Love It Here
Put your language skills to work helping patients navigate their care
Be a valued member of a collaborative, patient-focused team
Build your healthcare experience and grow your career with us
Ready to make a difference? Apply today!
Additional Job Details (if applicable)
At a Glance
Pay: Starting at $20.00/hour, with increases based on years of experience
Schedule: Monday–Friday, 9:00am–5:30pm, onsite
Benefits: Medical, dental, vision, 403(b) with match, discounted MBTA pass, and tuition reimbursement
Location: 301 South Huntington Street, Jamica Plain (Mount Pleasant Home)
Remote Type
Hybrid
Work Location
301 South Huntington Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$17.71 - $24.94/Hourly
Grade
3
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses…