Site: The General Hospital Corporation
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Job Summary
MGH Orthopedics | Onsite | Full-Time
Build your healthcare career while making a meaningful difference in orthopedic care and the patient experience!
We are seeking an organized, motivated, and patient-focused Practice Assistant II to join the Department of Orthopedics at Massachusetts General Hospital. In this important administrative role, you'll help ensure smooth and efficient practice operations while creating a welcoming, supportive experience for patients receiving specialized orthopedic care.
Working closely with orthopedic providers, clinical staff, and administrative colleagues, you'll coordinate patient appointments, manage communications, and support essential daily operations. This is an exciting opportunity to develop specialized expertise in orthopedic services while contributing to a collaborative team dedicated to delivering exceptional patient care.
What You'll Do
- Coordinate patient appointments, maintain accurate scheduling records, and support efficient patient check-in and check-out processes.
- Greet and assist patients, respond to inquiries, and provide a welcoming and professional experience throughout their visits.
- Manage incoming calls, schedule appointments, route messages, and communicate effectively with patients and clinical teams.
- Process patient billing forms, scan documentation into electronic medical records, and maintain accurate patient information.
- Request patient medical records, laboratory results, and other necessary documentation to support patient care coordination.
- Support daily office operations, including distributing mail and faxes, preparing correspondence, filing records, and maintaining appointment schedules.
- Handle patient communications related to prior authorizations, provider questions, prescription refills, and test results, ensuring appropriate follow-up and escalation.
- Collect patient co-payments when required and support registration and billing processes.
- Serve as a Super User for scheduling, registration, and billing systems, providing assistance and training to colleagues.
- Assist with advanced scheduling functions, including surgical scheduling, provider schedule changes, and appointment blocking, as needed.
- Collaborate with orthopedic providers, clinical teams, and administrative colleagues to maintain efficient workflows and a positive patient experience.
Qualifications
High school diploma or equivalent required.
2–3 years of office experience required.
Certified Medical Administrative Assistant (CMAA) certification preferred.
Proficiency in Microsoft Office Suite and standard office equipment.
Strong knowledge of office operations, standards, and administrative procedures.
Excellent written and verbal communication skills, including the ability to compose professional correspondence and accurately relay information.
Strong customer service skills with the ability to communicate professionally and compassionately with patients, families, and colleagues.
Ability to manage non-routine phone inquiries, resolve routine administrative issues, and appropriately escalate complex concerns.
Strong organizational, multitasking, and time management skills with the ability to manage competing priorities.
Excellent attention to detail and ability to maintain accurate documentation in a busy healthcare environment.
Ability to follow established protocols, adapt to changing priorities, and collaborate effectively with…