Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Business Development Support
The Business Development Support Manager will play a critical role in enabling the Mastercard Services BD organization by managing end-to-end sales lifecycle processes. This role will act as a strategic and operational partner to Business Development teams, ensuring deal structuring, CRM hygiene, pricing, contracting, and post-sales processes are executed with accuracy, efficiency, and compliance.
The role sits at the intersection of Sales, Finance, and Operations, offering high visibility into deal-making and business performance, while driving operational excellence and enabling revenue growth within Mastercard Services.
Key Responsibilities:
1. Sales Lifecycle Management
• Support BD teams across the full deal lifecycle—from opportunity creation to deal closure and post-sales execution
• Ensure timely progression of opportunities through internal approval workflows
• Act as a central coordinator across Sales, Finance, Legal, and Delivery teams
2. Deal Structuring & Commercial Support
• Partner with BD teams to conceptualize and structure deals aligned with business objectives and pricing guidelines
• Support development of business cases, pricing models, and commercial constructs
• Ensure deal structures comply with internal policies and margin expectations
3. CRM (Salesforce) Governance & Hygiene
• Own creation and maintenance of accurate and complete opportunity records in Salesforce
• Ensure data integrity, completeness, and adherence to CRM standards
• Support pipeline reporting, forecasting, and performance tracking
4. Pricing & Approvals
• Facilitate pricing processes including coordination with Finance and Pricing teams
• Support preparation and submission of pricing approvals and documentation
• Ensure proper documentation of pricing assumptions and approvals in systems
5. Contracting Support
• Coordinate contract creation processes using internal tools (e.g., Ironclad or equivalent)
• Liaise with Legal, BD, and other stakeholders to ensure timely contract execution
• Track contract status and ensure alignment with approved deal terms
6. Post-Sales Support (Revenue & Billing)
• Enable smooth transition from sales to delivery and billing teams
• Ensure accurate setup of deals in billing and revenue management systems
• Support issue resolution related to invoicing, revenue recognition, and client queries
7. Process Improvement & Enablement
• Identify opportunities to streamline sales and operational processes
• Drive standardization and automation across deal support activities
• Develop documentation, playbooks, and training materials for BD teams
Qualifications & Experience
• 6–10 years of experience in Sales Operations, Business Operations, or Commercial Support roles
• Strong understanding of sales lifecycle processes in a B2B environment
• Experience with CRM platforms (Salesforce preferred)
• Exposure to pricing, contracting, and billing processes
• Strong commercial acumen and deal structuring capability
• High attention to detail and process rigor
• Excellent stakeholder management and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Analytical mindset with proficiency in Excel and reporting tools
• Problem-solving and continuous improvement orientation
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization…