The (REMOTE) Supervisor, Leave Administration leads the day-to-day delivery of employee leave programs and oversees a team responsible for accurate, timely, and consistent case administration. This role ensures compliance with applicable federal, state, and local requirements and Company policies; provides guidance on complex or escalated cases; and partners with employees, leaders, HR, Payroll, Benefits, Legal, and third-party administrators to coordinate leave, pay, benefits continuation, accommodations, and return-to-work activities. The Supervisor also monitors service, quality, productivity, and compliance metrics, strengthens operational controls, and drives process improvements that supports a positive employee experience and effective risk management.
Essential Responsibilities
Supervises day-to-day Leave Administration operations and team workload to ensure accurate, timely, and consistent case management and employee service.
Leads, coaches, schedules, and develops Leave Administration staff; sets performance expectations, provides feedback, and supports cross-training and succession readiness.
Oversees administration of federal, state, and local leave programs and Company policies, including FMLA, military leave, paid parental leave, disability-related leaves, and required accommodations.
Reviews complex, escalated, or high-risk leave cases; guides the team on eligibility determinations, notices, documentation, intermittent leave, return-to-work requirements, and case resolution.
Partners with HR, Employee Relations, Legal, Payroll, Benefits, managers, employees, and third-party administrators to coordinate leave decisions, pay impacts, benefits continuation, and return-to-work activities.
Monitors service levels, case aging, quality, productivity, and compliance metrics; analyzes trends and implements corrective actions and process improvements.
Maintains procedures, templates, controls, and audit-ready records; performs quality reviews and supports internal and external audits.
Stays current on leave laws, regulations, and industry practices; translates changes into operational guidance, training, communications, and system or process updates.
Protects confidential employee and medical information and ensures records are handled in accordance with privacy, retention, and access requirements.
Non-Essential Responsibilities
Supports employee and manager education sessions on leave programs, procedures, and available resources.
Participates in Benefits, HR technology, and employee experience projects that affect leave administration.
Assists with vendor performance reviews, testing, implementations, and issue resolution.
Prepares recurring and ad hoc reports, presentations, and process documentation for stakeholders.
Provides backup support for related Benefits Administration activities during peak periods or absences.
Represents Leave Administration in cross-functional meetings and continuous improvement initiatives.
Performs other duties and special assignments consistent with the role’s scope and level.
Education
Bachelor's Degree in Human Resources, Business Administration, or a related
field preferred
Equivalent relevant experience may be considered
Professional Experience
5+ years progressive experience administering employee leave programs AND
1+ year leading people, projects, or workflow
Multi-state experience preferred
Skills List
People Leadership: Coaches staff, allocates work, manages performance, and builds team capability.
Leave Case Management: Applies policy and regulatory requirements to complex, sensitive, and escalated cases.
Communication: Explains complex requirements clearly and communicates with empathy, discretion, and professionalism.
Data Analysis: Uses metrics and audits to identify trends, risks, service gaps, and improvement opportunities.
Systems Proficiency: Works effectively with HRIS, leave management platforms, reporting tools, and Microsoft Office Applications.
Competencies &…