Description
At Maxxima, great customer service means more than answering questions. It means knowing our products, solving problems, and making it easy for customers to do business with us.
For more than 40 years, Maxxima has developed innovative LED lighting and electrical products for the heavy-duty transportation and consumer markets. We are looking for a customer-focused professional who enjoys helping people and takes pride in delivering exceptional service to join our team as a full-time customer service representative.
Location: Hauppauge, NY | On-Site
Schedule: Monday–Friday, 9:00 a.m.–5:00 p.m.
Key Responsibilities
Provide outstanding customer service through phone, email, chat, and online platforms
Respond promptly and professionally to customer questions, concerns, and requests
Process and research customer orders, returns, replacements, credits, exchanges, RMAs, and warranty requests accurately
Investigate and resolve customer complaints, including escalated or difficult interactions, with patience and sound judgment
Learn our extensive line of LED lighting and electrical products and confidently provide product information and recommendations
Recommend alternative or complementary products based on customer needs and availability
Assist customers with basic to intermediate product troubleshooting and technical support
Collaborate with Engineering, Warehouse, Sales, and other teams to resolve customer issues efficiently
Maintain accurate customer, order, and interaction records within company systems
Participate in ongoing product, system, and customer service training and identify opportunities to improve the customer experience
Help maintain our high standards for quality and customer service by following established processes and best practices
Requirements
High school diploma or GED equivalent
2+ years of customer service, customer support, or related experience
Experience supporting physical or technical products in customer service or a related role preferred
Excellent verbal and written communication skills
Strong problem-solving skills with the ability to professionally handle challenging customer situations
Customer-focused mindset with a strong sense of urgency and follow-through
Comfortable learning technical products and explaining information in an easy-to-understand way
Organized, accurate, and able to manage multiple priorities in a fast-paced environment
Comfortable learning and working with ERP, CRM, Microsoft Office, and other digital tools
Experience with Sage/MAS or a similar ERP system is a plus
Bilingual English/Spanish skills are a plus
Why Join Us
401(k) with company match
Highly subsidized medical
Dental and vision coverage
Paid time off plus paid volunteer day
Company-paid life insurance
Employee Assistance Program (EAP) and healthcare concierge services
Employee discounts on Maxxima products
Discounts on concerts, movies, and theater events
Company-sponsored employee events
Salary Range: $45,000 - $50,000
Providing exceptional customer service starts with exceptional people. If you're someone who enjoys solving problems, learning products, and creating the kind of customer experience people remember, we'd like to hear from you.
Visit our careers page to learn more about our company. Apply to join us and help make Maxxima the brand customers continue to choose!
Maxxima is a division of Panor Corp. We are an equal opportunity employer. Panor Corp. provides equal employment opportunity to all employees and applicants without regard to actual or perceived race, creed, color, citizenship, sex, pregnancy, religion, national origin, military status, marital status, sexual orientation, gender expression or identity, genetic information (including genetic predisposition), age, disability, status as a victim of domestic violence, or any other group protected by applicable federal, state and local laws. This policy applies to all terms and conditions of employment including, but not limited to,…