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Student Accessibility and Achievement
Student Accessibility and Achievement provide an array of learner support services to McGill students of all levels of study, including reasonable academic accommodations for those with documented disabilities of either a permanent, temporary, or episodic nature. They foster an accessible and inclusive university experience for McGill’s diverse student population in collaboration with other Student Services and the wider McGill community through resources and services.
Position Summary:
Under the direction of the Learner Support Specialist - Team Leader, provides administrative and secretarial support. Participates in ensuring the smooth functioning of the unit’s operations. Acts as resource person for policies and procedures. Assists in the organization of unit activities. Responsible for documents and files of the unit. Maintains computerized information systems.
Anticipated Start Date: January 6, 2027
Interview Timeline: Interviews are expected to take place during the weeks of November 16 and November 23, 2026.
Major Duties and Responsibilities:
Note-Taking Services
Coordinates elements of the various Note-Taking supports provided by SAA, including the volunteer-based peer note-sharing program, as well as the paid note-taking accommodation.
Coordinates the solicitation and matching of peer note sharers.
Reviews sample note submissions and recommends suitable candidates.
Spot checks note quality throughout the semester and follows up.
Assists with the coordination of requests for confirmation of registration or releases of information.
Reviews Paid Note-Taker submissions of hours to be paid, and validates against confirmation of service forms before approving for payment
Coordinates with Team Lead for Learner Support and follows up with Paid Note-Takers when any issues or inconsistencies around pay or hours worked arise.
Coordinates the tracking of volunteer hour credits as well as the purchasing and disseminating of gift cards for volunteer note-sharers
Collects and prepares data on the usage and effectiveness of the note-taking services
Coordinates administrative tasks for assistive technology note-taking supports (providing students with access to software licenses, collecting and filing software loan agreements etc.)
Tutorial Services
Responds to general inquiries; provides information about Student Accessibility and Achievement’s Tutor Matching Program.
Updates databases, keeps statistics and retrieves reports for the Tutor Matching Program. Matches Peer Tutors with students who are requesting tutors. Keeps sources of documentation up-to-date, such as directories, programs, course listings, schedules and fee scales.
Liaises with various University offices regarding issues related to the Tutor Matching Program.
Assists colleagues in contacting professors & departments to arrange for tutor referrals, as needed.
Reviews Tutor applications & recommends suitable candidates.
Reviews submissions of hours to be paid for subsidized tutoring, and validates against confirmation of service forms before approving for payment
Coordinates with Tutorial Administrator when any issues or inconsistencies around pay or hours worked arise
General Responsibilities
Acts as resource person regarding policies & procedures. Provides information to clients.
Determines urgency of request & gives priority to students with exceptional circumstances.
Manages and organizes incoming emails, ensuring timely and efficient responses to priority messages.
Sorts and categorizes emails based on urgency and relevance, flagging items for…