LOCATION
Savannah, GA
POSITION OVERVIEW
MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.
We’re seeking enthusiastic Customer Service Representatives to support a range of inbound and outbound customer service and sales initiatives. In this role, you’ll respond to incoming inquiries, reach out to existing customers to provide support, and promote new products and services. Opportunities are available across various projects, including government programs and some of the world’s most recognized brands.
We’re looking for individuals with strong communication skills, a positive attitude, and a commitment to reliability and continuous learning.
To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
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POSITION RESPONSIBILITIES
WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?
In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.
In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.
Key Responsibilities:
Handle inbound and outbound calls with professionalism and courtesy
Resolve customer issues efficiently, aiming for first-call resolution
Research and retrieve information across systems to support customer needs
Accurately document customer interactions and process claims
Guide customers through options to find the best solutions
Use training and resources to answer questions while adhering to scripts and policies
Maintain confidentiality and handle sensitive information appropriately
Escalate complex issues to the appropriate team members when necessary
Participate in training sessions and stay current on updates and procedures
Follow attendance and scheduling requirements consistently
CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
Qualifications
Minimum age of 18
High school diploma or equivalent
Strong written and verbal communication skills
Typing speed of at least 20 words per minute
Basic proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
Familiarity with Windows operating systems
Dependable and punctual with excellent time management
Problem-solving and conflict resolution skills
Customer-focused mindset with empathy and patience
Ability to multitask and work independently
Team-oriented with a collaborative spirit
Comfortable in a dynamic, fast-paced environment
ABOUT MCI (PARENT COMPANY)
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times,…